Key Accounts Specialist (E-Commerce)
Jollibee Group
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Title: Key Accounts Specialist (E-Commerce)
The Key Accounts Specialist (E-Commerce) is responsible to implement viable channels plans consistent to the customer experience of the Red Ribbon brand. He/she will manage and enhance operations of different business channels to drive sales growth, FSC consistency and profitability.
Channels Strategy & Implementation
The Key Accounts Specialist (E-Commerce) is responsible to implement viable channels plans consistent to the customer experience of the Red Ribbon brand. He/she will manage and enhance operations of different business channels to drive sales growth, FSC consistency and profitability.
Channels Strategy & Implementation
- Conduct research to design new channel formats aligned with customer needs.
- Lead pilot rollout and resolve issues of new business channels.
- Coordinate with Operations, Marketing, and Finance for execution and target setting.
- Monitor progress and ensure alignment with business strategies and sales goals.
- Track financial performance of assigned channels and accounts.
- Ensure customer satisfaction through needs analysis and strategic solutions.
- Manage accreditation and activation of REDS, delivery aggregators, chatbot, and digital channels.
- Oversee non-cash payment channels and online product line-up.
- Lead sales and execution for institutional clients and key accounts.
- Manage bulk orders, tie-ups, and product GC transactions.
- Handle feedback and maintain strong client relationships.
- Coordinate training and manpower requirements for new channel formats.
- Provide operational inputs and lead workgroups as needed.
- Evaluate financial metrics to ensure profitability across projects and accounts.
- Must be a graduate of Business Administration, Marketing, or any business-related field.
- At least 2 years of experience in implementing e-commerce initiatives, managing and overseeing business channels and key accounts.
- Supported/handled several e-commerce projects.
- Willing to be assigned in Ortigas, Pasig (Hybrid working set-up)
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