Key Accounts Specialist (E-Commerce)

The Key Accounts Specialist (E-Commerce) is responsible to implement viable channels plans consistent to the customer experience of the Red Ribbon brand. He/she will manage and enhance operations of different business channels to drive sales growth, FSC consistency and profitability.

Channels Strategy & Implementation

• Conduct research to design new channel formats aligned with customer needs.
• Lead pilot rollout and resolve issues of new business channels.
• Coordinate with Operations, Marketing, and Finance for execution and target setting.
• Monitor progress and ensure alignment with business strategies and sales goals.

Channels Operations Management

• Track financial performance of assigned channels and accounts.
• Ensure customer satisfaction through needs analysis and strategic solutions.
• Manage accreditation and activation of REDS, delivery aggregators, chatbot, and digital channels.
• Oversee non-cash payment channels and online product line-up.

Key Accounts Management

• Lead sales and execution for institutional clients and key accounts.
• Manage bulk orders, tie-ups, and product GC transactions.
• Handle feedback and maintain strong client relationships.

Organization Readiness

• Coordinate training and manpower requirements for new channel formats.
• Provide operational inputs and lead workgroups as needed.

Profitability

• Evaluate financial metrics to ensure profitability across projects and accounts.

JOB QUALIFICATIONS:

• Must be a graduate of Business Administration, Marketing, or any business-related field.
• At least 2 years of experience in implementing e-commerce initiatives, managing and overseeing business channels and key accounts.
• Supported/handled several e-commerce projects.
• Willing to be assigned in Ortigas, Pasig (Hybrid working set-up)