Key Account Manager - Strategic Accounts

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Job Summary:

The Key Account Manager – Digital Solutions is responsible for managing and growing strategic customer relationships by delivering innovative digital solutions that drive business value. This role combines consultative selling, account management, and digital expertise to ensure client satisfaction and long-term partnership success.

Key Responsibilities:

Account Management & Growth

• Develop and maintain strong relationships with key clients.
• Understand client business needs and align digital solutions to meet objectives.
• Identify upselling and cross-selling opportunities within existing accounts.

Sales Strategy & Execution

• Drive revenue growth through strategic account planning and execution.
• Collaborate with internal teams to develop customized proposals and solutions.
• Negotiate contracts and close deals to meet or exceed sales targets.

Solution Expertise

• Stay current on digital trends, technologies, and competitive landscape.
• Act as a trusted advisor to clients on digital transformation initiatives.
• Present and demonstrate digital products and services effectively.

Collaboration & Reporting

• Work closely with product, marketing, and delivery teams to ensure successful implementation.
• Provide regular updates and forecasts to senior management.
• Monitor account performance and ensure high levels of customer satisfaction.

Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or related field (Master’s preferred).
• 5+ years of experience in sales or account management, preferably in digital solutions, SaaS, or IT services.
• Proven track record of managing key accounts and achieving sales targets.
• Strong understanding of digital technologies (e.g., cloud, AI, data analytics, automation).
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.