Key Account Manager
Manpower (Philippines)
Date: 1 week ago
City: Taguig
Contract type: Contractor
Qualifications
Educational Background
Work Experience Required
Can be entry level account management, but teachable
0-2 years of experience
Technical / Functional Skills
Behavioral Preferences / Soft Skills
can be client facing (comm skills for this needed), can handle basic MS office functions (esp excel)
Roles and Responsibilities
Responsibilities of the Key Account Manager:
Educational Background
Work Experience Required
Can be entry level account management, but teachable
0-2 years of experience
Technical / Functional Skills
Behavioral Preferences / Soft Skills
- Other preferences (Age, gender, etc.)
can be client facing (comm skills for this needed), can handle basic MS office functions (esp excel)
Roles and Responsibilities
Responsibilities of the Key Account Manager:
- Increase Seller Contactability: Regularly engage with a large portfolio of sellers via calls and digital communication to maintain high contactability rates and strong relationships.
- Promote Program Adoption: Actively promote and drive seller participation in essential platform programs such as free shipping, sponsored solutions, campaigns, and consumer engagement activities like flash sales, etc.
- Enhance Account Health: Collaborate with sellers to improve account metrics such as fulfillment rates, product quality, competitive pricing, and the like.
- Educational Support and Training: Provide sellers with ongoing training and updates on platform features, market trends, and effective strategies for success.
- Performance Analysis and Reporting: Monitor seller performance metrics and prepare reports for internal stakeholders and sellers to guide future strategies.
- Collaborative Projects: Work closely with other teams to develop marketing campaigns and initiatives that enhance seller performance and platform engagement.
- Feedback Collection: Gather seller feedback to improve services and platform interfaces, ensuring a responsive and seller-focused operation.
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