Junior Team Lead- Cebu

Accenture in the Philippines


Date: 9 hours ago
City: Cebu City
Contract type: Full time
Job Description:


  • Interpret day-to-day business objectives and prepare/execute operational practices/work programs
  • Ensure proper communications and execution of processes by team
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • May perform data entry or other client related tasks in various systems, as required
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
  • May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
  • Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
  • Act as subject matter expert for team members, peers and/or clients as assigned
  • May act as a point of contact for senior client representatives
  • Anticipate, identify, and assess complex issues/problems Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed
  • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements


    • JOB QUALIFICATIONS:


  • Bachelor's degree graduate. Undergraduates with relevant work experience are welcome to apply
  • With at least 3 years of relevant work experience
  • With at least 1 year supervisory experience
  • Knowledgeable in Microsoft applications
  • Comfortable with handing the end to end customer journey, including having multiple skills to handle various types of customer queries, intents, and complexities


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