Junior Support Engineer - Davao
P&A Grant Thornton
Date: 3 weeks ago
City: Davao
Contract type: Full time
Job Description
JOB DESCRIPTION DETAILS
The Junior IT Support acts as the first Point of Contact (POC) in providing technical and troubleshooting assistance related to basic computer hardware, software, technical tools and other products.
Primary Duties And Responsibilities
PRIMARY DUTIES & RESPONSIBILITIES
Ability to translate their technical knowledge into actionable directions by means possible (emails, calls, personal)
Be able to research problems given to be able to come up with a workable solution
Provide prompt responses based on the expected Service Level Agreement (SLA) and severity codes.
Conduct first-level diagnosis support to the end-users in accordance with established processes.
Documentation of incidents and remedies implemented by correctly logging in issues, categorizing and prioritizing in line with team procedures
Escalate complex incidents to second-level support personnel with apt recommendation, for further investigation and resolution.
Provides timely updates by giving correct level of priority and attention to the raised issues of the customers.
Share knowledge and best practices with colleagues with seen potential of managing teams. Manage a number of scheduled tasks designed to ensure that the systems remain operational.
Qualifications
QUALIFICATIONS
Bachelor’s degree in Information Technology, Computer Science or other related field.
Familiarity with Windows 2012/2019
Preferred qualifications include understanding of CISCO networks, Microsoft solutions, Fortinet Network security
Qualifications
Possess a degree of technical knowledge across a broad range of technologies and products including Hosting (Linux, Windows), firewalls and or WAN (wide area networks) technologies and coding language .Net.
Natural aptitude for troubleshooting in a technical support environment
Preferred Qualifications
PREFERRED QUALIFICATIONS
Strong analytical and organizational skills
Excellent customer service skills
Ability to communicate professionally
Amenability to work a fast-paced, on-call, environment
JOB DESCRIPTION DETAILS
The Junior IT Support acts as the first Point of Contact (POC) in providing technical and troubleshooting assistance related to basic computer hardware, software, technical tools and other products.
Primary Duties And Responsibilities
PRIMARY DUTIES & RESPONSIBILITIES
Ability to translate their technical knowledge into actionable directions by means possible (emails, calls, personal)
Be able to research problems given to be able to come up with a workable solution
Provide prompt responses based on the expected Service Level Agreement (SLA) and severity codes.
Conduct first-level diagnosis support to the end-users in accordance with established processes.
Documentation of incidents and remedies implemented by correctly logging in issues, categorizing and prioritizing in line with team procedures
Escalate complex incidents to second-level support personnel with apt recommendation, for further investigation and resolution.
Provides timely updates by giving correct level of priority and attention to the raised issues of the customers.
Share knowledge and best practices with colleagues with seen potential of managing teams. Manage a number of scheduled tasks designed to ensure that the systems remain operational.
Qualifications
QUALIFICATIONS
Bachelor’s degree in Information Technology, Computer Science or other related field.
Familiarity with Windows 2012/2019
Preferred qualifications include understanding of CISCO networks, Microsoft solutions, Fortinet Network security
Qualifications
Possess a degree of technical knowledge across a broad range of technologies and products including Hosting (Linux, Windows), firewalls and or WAN (wide area networks) technologies and coding language .Net.
Natural aptitude for troubleshooting in a technical support environment
Preferred Qualifications
PREFERRED QUALIFICATIONS
Strong analytical and organizational skills
Excellent customer service skills
Ability to communicate professionally
Amenability to work a fast-paced, on-call, environment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Inspector
Microchip Technology Inc.,
Davao
1 week ago
At Microchip, we work every day to innovate and develop products that solve our customers’ technology challenges. Our team of more than 20,000 people worldwide is dedicated to delivering on the promise of working together to improve lives.Learn about our guiding values that are the building blocks and foundation of our culture and discover how we make a positive impact...
Branch Head
QUEEN CITY DEVELOPMENT BANK, INC.,
Davao
1 week ago
JOB RESPONSIBILITIESSupervises the over-all operation of the branch and functions as marketing officer.Observes and implements all policies and procedures.Work towards the achievement of branch targets.JOB QUALIFICATIONSMust be a graduate of any business course.Must have at least 3 years experience on the same field.Results driven and customer focusedThis vacancy also applies to Queenbank Makati, Dagupan and Zarraga Iloilo.
SOFTWARE TESTER
inriver,
Davao
1 week ago
Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?inriver is a highly ambitious global company with great growth in the SaaS industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides...
