Junior IT Portfolio Manager- WFH
HelloConnect
Date: 3 weeks ago
City: Taguig
Contract type: Full time
About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
The IT Management Tribe provides technology products and services to the entire HelloFresh organization. Were looking for a hands-on, detail-oriented Junior IT Portfolio Manager to join our global SaaS Management team.
This Level 2 role focuses on data accuracy, reporting, and process reliability, helping us manage software tools more efficiently. Youll work with advanced Google Sheets to track active vs. inactive users, validate data, and support SaaS lifecycle management.
What Youll Do
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
#hcindexed
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
The IT Management Tribe provides technology products and services to the entire HelloFresh organization. Were looking for a hands-on, detail-oriented Junior IT Portfolio Manager to join our global SaaS Management team.
This Level 2 role focuses on data accuracy, reporting, and process reliability, helping us manage software tools more efficiently. Youll work with advanced Google Sheets to track active vs. inactive users, validate data, and support SaaS lifecycle management.
What Youll Do
- Build and maintain reports on SaaS usage, identifying active vs. inactive users.
- Use advanced Google Sheets formulas (SUMIFS, COUNTIF, VLOOKUP, INDEX/MATCH, QUERY, ARRAYFORMULA, IF/AND/OR, date functions) to structure and analyze data.
- Apply data validation rules to ensure accuracy and consistency across collaborative spreadsheets.
- Create pivot tables and leverage named ranges for efficient data analysis.
- Protect sheets and ranges to maintain data integrity in shared documents.
- Support SaaS management operations by updating and tracking data in Trelica or similar tools.
- Interpret data to spot trends, outliers, and optimization opportunities.
- Troubleshoot discrepancies and proactively solve reporting issues.
- Automate and streamline repetitive reporting tasks where possible.
- 24 years of experience in data reporting, analysis, or a related role.
- Google Sheets Expertise: Advanced formulas and functions (SUMIFS, COUNTIF, VLOOKUP, INDEX/MATCH, QUERY, ARRAYFORMULA, IF/AND/OR, date functions), pivot tables, named ranges, data validation, and sheet protection.
- Analytical Skills: Ability to interpret data trends, spot anomalies, and provide actionable reporting.
- IT & Financial Awareness: Basic understanding of IT services, software licensing models, and budget tracking.
- SaaS management tools: Experience with tools such as Trelica, Zylo, G2 Track, or similar is a plus.
- Ownership & Reliability: Takes responsibility for assigned reporting tasks, ensuring high accuracy and timely delivery without constant supervision.
- Adaptability: Comfortable handling changing priorities and requirements, maintaining focus and efficiency under ambiguity.
- Collaboration: Works well with teammates and stakeholders, shares knowledge openly, and supports collective success.
- Communication: Clear and professional in both written and spoken English; able to explain data findings and processes simply.
- Attention to Detail: Meticulous in reviewing data, spotting inconsistencies, and ensuring reports are error-free.
- Problem-Solving: Uses logical thinking to troubleshoot data issues and improve existing reporting processes.
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
#hcindexed
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Experience Ambassador (Muntinlupa)
Globe Telecom,
Taguig
1 day ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionCustomer Service, Digital, Sales Experience, and Inventory ManagementJob Responsibilities Assists customers’ journey in using digital channels via face to face digital user assistance...
Multimedia Designer
Lennor Group,
Taguig
2 days ago
About Lennor GroupAs a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for...
Executive Assistant GDS Associate (Singapore)
EY,
Taguig
3 days ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...
