Junior Customer Success Manager

Junior Customer Success Manager

Company Description: 

Our client is a dynamic and innovative company specialising in effective and compliant commercial debt recovery, finance, and debt servicing. 

With extensive experience working with a wide range of businesses, from startups to series-funded fintechs, they deeply understand business processes and challenges. 

Their expertise positions them to deliver tailored solutions, providing support and guidance to help clients focus on their core mission without the distractions of financial administration.

Role: Junior Customer Success Manager

Location: Remote (Philippines)

Salary Range: 700 to 1100 USD / Month (Experience dependent)

Working Hours: Full-time, 40 hours per week, UK hours

Tasks and Responsibilities:

• Handle inbound and outbound calls related to debt recovery, ensuring a customer-focused approach.
• Respond to customer queries and issues via email and chat.
• Manage email correspondence regarding unpaid sums and customer account-related tasks.
• Update and maintain customer information in the CRM system, including logging payments and notes.
• Attend workshops and training sessions to prepare for common challenges and scenarios.
• Develop a thorough understanding of company processes and tools, including Google Workspace and Slack.
• Extract information from systems and provide comprehensive support to customers.
• Gather feedback to improve processes and services.

Qualifications:

• Exceptional written and verbal English skills.
• Strong attention to detail and ability to work independently.
• General administrative skills and the ability to support executive-level tasks.
• Proficiency in Google Suite.

Preferred but not required:

• Familiarity with tools such as Gorgias, Intercom, or similar.
• Proven experience in customer success roles within UK/US/Aus-based companies.
• Experience in credit control or debt recovery is preferred but not mandatory.

Training and Support: 

• The company will provide comprehensive training to ensure familiarity with their systems and processes, including CRM management, Google Workspace, and Slack usage. They emphasise a supportive work environment with ample resources for continuous learning and development."