Junior Customer Service Specialist (Philippines)

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers.

If you value having Passion, Care & Impact in your daily work, you will fit great in our team! You can read more about our values and work here.

Let's shape the future together and make gaming accessible and inclusive for everyone!

What daily challenges are waiting for you?

• Providing high-quality customer service, using the best technologies like Zendesk and Resolution Center (our in-house tool), including AI ChatBots.
• Acknowledging and resolving customer complaints.
• Maintaining a positive, empathetic, and professional attitude.
• Communicating and coordinating with colleagues as necessary.

What you need to be successful in this role?

• Good English communication skills, especially in the written word (C1 level).
• Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year).
• Strong desire for learning new things.
• Problem-solving aptitude.
• Interest in gaming.

Not essential, but welcome additions:

• German/French/Spanish/Italian language skills.
• Previous experience in the field of Customer Service (or a related area involving serving customers).
• Transactional/financial verification experience.
• Scripting or web development skills of any level.

What we offer?

• Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate.
• Additional social packages: free English lessons, 50% discount codes for games every two months, seniority program; mental health platform and others.
• Company bonus system paid monthly.
• All the tools and equipment necessary to perform your duties.
• Possibility to work fully remotely.
• A clear career path with several directions to choose from.
• An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Customer Success, product management, social media and community screening, marketing, fraud risk management, and data analysis.
• Fast-paced and constantly changing environment, which ensures possibilities of gaining new experience and professional development.

Recruitment process

• English Test

• People interview (45 minutes)

• Interview with the Hiring Manager (30-60 minutes)

• Decision