Jr. IT Support Engineer

Stealth Monitoring is looking for talented individuals like you! Be the next Jr. IT Support Engineer.

The Jr. IT Support Engineer is responsible for providing essential support in the maintenance and configuration of Network Video Recorders, cameras, audio devices, and networking equipment. This role involves troubleshooting issues, collaborating with customers and technicians, and following established protocols. Comprehensive training will be provided to ensure proficiency in all job responsibilities.

Job Highlights

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits
  
  

Duties & Responsibilities

• Answer, process, and document incoming calls from technicians and customers.
• Execute troubleshooting steps, ask clarifying questions, and identify root causes of concerns.
• Maintain effective call/ticket ownership, ensuring timely resolutions and ongoing communication on issues.
• Comply with corporate and departmental policies and procedures.
• Assist the Project Management team in setting up new accounts for monitoring.
• Address more straightforward technical problems, including troubleshooting basic IP cameras, networking issues, and audio units.
• Escalate issues to higher-tier specialists or field service dispatch when necessary.
• Provide guidance to field technicians over the phone.
• Collaborate with customer/3rd party personnel to resolve internal network issues.
• Participate in special projects and perform additional duties as required.
• Work closely with a team for daily tasks, remaining in constant communication via voice chat.
• Manage time efficiently, organize and prioritize tasks, and demonstrate ownership in a remote professional arrangement.
• Maintain confidentiality and express understanding/empathy toward clients and their situations.
• Utilize active listening skills, probing and troubleshooting questions, and creative problem-solving for first-contact resolution.
• Demonstrate excellent writing, interpersonal, and communication skills.
  
  

Qualifications

• Fresh College Graduates of Bachelors Degree in any of the following courses - Information Technology, Computer, Engineering and Business.
• Professional Technology Certifications (Microsoft, ITIL, CompTIA, Cisco, etc.) are desirable.
• Applicants with 1-2 years of working experience in a technology role, preferably with basic technical support experience.
• Experience in CCTV with IP Cameras, VMS Systems, and network appliances is beneficial.
• Knowledge of monitoring systems such as Zabbix, Prometheus, etc.
• Familiarity with Remote Troubleshooting tools (VNC, TeamViewer, Splashtop).
• Experience with a ticketing system, preferably Freshworks, Field Service Lightning, or a similar ITIL-enabled helpdesk platform.
• Effective communication and customer service skills.
• Team player with adaptability to a changing environment.
• Problem-solving skills and ability to interpret instructions.
• Computer savvy with a keen interest in learning new technologies.
• Ability to create reports and possess presentation skills.
• Willing to work in Ortigas Center, Pasig City.
• Open to work during evenings, weekends, and holidays.
  
  

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.