Japanese Sales Support Specialist

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

The Japanese Sales Support Specialist is responsible for identifying and qualifying leads in the Japanese market, ensuring a robust pipeline of qualified prospects.

Duties And Responsibilities

• Conduct overall support and research in the Japanese segment, to identify and qualify leads that meet lead criteria
• Engage prospective clients and driving qualified leads to maintain a healthy pipeline
• Provide clear understanding of RISE products and services to prospective clients prior and throughout the pipeline
• Assist Japanese Account Manager in keeping leads warm and informed
• Collaborate with the Japanese Account Manager and relevant teams for lead generation activities and sales cadence
• Participate in Japanese market and prospect analysis, forecasting, and leveraging research results
• Maintain data accuracy and integrity in the CRM platform and other relevant tools
• Contribute to process improvement initiatives in the Sales division including documentation and execution
• Other ad hoc tasks as deemed necessary and appropriate by the business
  
  
  

Qualifications

• At least one year experience in business development or sales support
• Proven experience in sales relationship building
• Strong communications skills in Japanese and English
• Commendable business communication skills, written and verbal
• Knowledgeable in CRM Systems (e.g., Hubspot) and other tools (Google Workspace, LinkedIn, Zoom, etc.)
• Strong interpersonal skills
  
  
  

Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

Privacy Statement

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http://www.rise.ph | http://www.getafix.ph