IT Technical Support Engineer

LBC Express, Inc.


Date: 14 hours ago
City: Ormoc
Contract type: Full time
Job Summary

  • The Technical Support Engineer primary responsibility is to provide IT-related technical support services to all LBC branches, hubs, and offices through phone, email, remote troubleshooting, and onsite by following the ITIL-based process. This includes providing regular updates to customers, coordination with different IT teams, escalating problems to management, and regular performance reporting on how all tickets were handled through close collaboration with different IT departments.

Duties And Responsibilities

  • Ensures compliance on IT SLA.
  • Manages all escalated events in collaboration with Servicedesk and immediate head.
  • Provides 2nd level technical support on tickets escalated by Service Desk and resolve within the defined service level agreements.
  • Provides regular user feedback within the defined service level agreements in a professional manner and by maintaining confidentiality.
  • Sets up PCs, peripherals, web camera, data equipment, productivity tools, and business applications for all LBC offices (i.e. existing, relocated, new) and ensures deployment in different locations in collaboration with concerned IT departments.
  • Helps in testing and user acceptance of Telco, LAN, CCTV and other projects with contractors and suppliers.

Minimum Qualifications

Job Specifications:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent.
  • Has at least 1 year working experience in providing IT Technical Support.
  • Preferably has working experience in retail and distribution systems for Cargo, Courier and/or remittance industry, financial services, and supply chain management.
  • Experience in large multinational organizational and ISO processes is a plus.

Working Conditions

  • Onsite
  • Travelling is a must
  • Ormoc, Leyte

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Store Cashier -

MR DIY Philippines, Ormoc
3 weeks ago
Qualifications About the job Store Cashier - Candidate must possess bachelor’s degree (on Business course or any 4 year course) Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality customer service Trustworthy, detail-oriented and can work with minimal supervision Minimum of 1 year/s experience in a similar industry Average communication and people skills Computer...

Store Cashier - Ormoc City (ZORM)

MR DIY Philippines, Ormoc
3 weeks ago
Qualifications About the job Store Cashier - Ormoc City (ZORM) Candidate must possess bachelor’s degree (on Business course or any 4 year course) Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality customer service Trustworthy, detail-oriented and can work with minimal supervision Minimum of 1 year/s experience in a similar industry Average communication and...

Store Supervisor/ Assistant Supervisor - Ormoc City (ZORM)

MR DIY Philippines, Ormoc
3 weeks ago
About the job Store Supervisor/ Assistant Supervisor - Ormoc City (ZORM)Qualifications Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required Skill(s): Excellent Organizational Skills, Leadership and Communications Skills, People Management Skills, Coaching Skills, Merchandising Skills Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General or...