IT Support Specialist

Discover your 100% YOU with MicroSourcing!

Position: IT Support Specialist

Location: Harton Corporate Center, Baclaran Parañaque

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As An IT Support Specialist, You Will

• Handle users' inquiries and provide solutions promptly and in a professional
• manner.
• Receive, triage, escalate and monitor IT service requests and fault reports throughout their lifecycle using the service management tools provided.
• Responsible for troubleshooting and fixing system issues.
• Evaluate the existing functionality and implement per business needs.
• Develop, implement and administer IT services, ensure the stability, integrity,
• and efficient operation of all information and production systems.
• Collaborate with regional and global team members.
• Other duties as may be determined from time to time within the general
• scope of the post
• Provide technical expertise in system architecture and design for both onpremises and cloud-based environments.
• Walk customers through troubleshooting steps to resolve issues.
• Escalate complex problems to higher-level support or appropriate teams.
• Document and maintain records of customer interactions, inquiries, and
• solutions.
  
  

What You Need

Non-negotiables

• Excellent written and verbal communication skills.
• Service Desk Specialist / IT Support experience 2+ years
• Strong Technical Skills
• Proficiency in supporting standard business software including Windows 10/11, MS Office365 (Outlook, Word, Excel, Teams, and Adobe Acrobat), VMWare, Virtual Desktop Infrastructures, and IP Phones
  
  

Preferred skills/expertise

• Experience supporting technologies from CISCO, VMWare, Windows, and cloud services like Azure and AWS a plus.
• ITIL, CCNA etc. certifications preferred
• Strong systems thinking with an analytical, creative and systematic approach to problem-solving.
• Ability to work deadlines and manage multiple demands
• Strong work ethics with high sense of integrity and accountability over the work of the team
• Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
• Great attitude and willingness to help others
• Strong problem-solving and analytical skills (out of the box thinking)
• Affinity with Technology and a willing/eagerness to learn
• Able and willing to work on flexible schedules including weekends, holidays, and night shifts to support Australia, New Zealand and APAC time zones.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply