IT Support Specialist

Position Overview

Are you passionate about solving technical problems and helping others succeed through technology? We’re looking for a proactive and service-oriented IT Support Specialist to join our growing team!

Key Responsibilities

• End-User Device Management:
• Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.
• Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune
• Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.
• Support and maintenance of Video Conferencing, soft PBX and printing systems
• Software Deployment and Management:
• Deploy and manage software applications across end-user devices using centralized management tools.
• Troubleshoot software-related issues and provide solutions to enhance user productivity.
• Enterprise Applications
• Management of licenses
• Integration with IAM for SSO
• User Support and Troubleshooting:
• Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
• Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer satisfaction.
• Document support processes, procedures, and solutions for knowledge sharing and future reference.
• Security and Compliance:
• Implement and maintain security policies and configurations on end-user devices to protect against threats.
• Educate users on best practices for device security and data protection.
• Collaboration and Communication:
• Work closely with other IT teams to support infrastructure and network initiatives.
• Assist in execution of IT projects related to end-user computing.
• Communicate effectively with users to understand their needs and deliver appropriate solutions.
  
  

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.

Requirements

• Diploma or Degree in IT, Computer Science, or a related field
• Minimum 2 year support experience in a complex office IT setup
• Experience in M365 and awareness of Entra ID, Intune, Autopilot
• Basic LAN and WAN awareness
  
  

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment
  
  

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• This position will be employed under a partner service provider in the Philippines.