IT Support Officer

Salmon - What We Do

We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service.

We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond.

We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together.

Responsibilities

· Local support for end-users in the Office (Laptop, networking, printer issues, hardware, or software issues on corporate devices)

· Preparation of corporate Windows or macOS devices before providing it to end-users

· New HW registration and installation (Office printers, projectors, etc)

· Registering new devices in Jira Asset Management. Device assignment to end-users

· Work closely with our hardware providers to solve problems with our corporate devices (both macOS and Windows laptops)

· Proactive corporate device status checks via Endpoint Management tool (Microsoft Endpoint Manager)

· (Optional) Remote support for end-users for Microsoft 365 cases – new user creation, new mailbox creation, Microsoft 365 related problem solving

Required expertise:

· At least 3 years of experience in the same position (Local Office IT Technician)

· Basic networking knowledge

· Hardware installation and configuration (Printers/MFDs, Projectors. Network equipment etc.)

· Good Windows 10/11 knowledge (with problem solving skills)

· (Nice to have) macOS management knowledge (with problem solving skills)

· (Nice to have) Jira Service Management experience (how to handle and solve requests)

· (Nice to have) Basic Microsoft 365 experience (user management, mailbox, teams, SharePoint management)

· (Nice to have) Basic MS Intune experience.