IT Support Engineer - BGC Taguig (fieldworks - 1 year exp)
Strategic Networks, Inc.
Date: 6 days ago
City: Taguig
Contract type: Full time
Key Responsibilities
Technical Support:
Provide first-level and second-level technical support for hardware, software, and network-related issues.
Respond promptly to service tickets, diagnose problems, and implement solutions.
Hardware And Software Maintenance
Install, configure, and maintain computers, peripherals, and software applications.
Perform routine system maintenance and updates to ensure system efficiency.
Network Support
Troubleshoot and resolve network connectivity issues.
Assist in managing LAN/WAN infrastructure and other network equipment.
End-User Support
Assist end-users with IT-related queries and technical training as needed.
Deliver support for remote access and VPN setups.
Documentation
Maintain accurate records of IT assets, incidents, and resolutions in the ticketing system.
Document common technical issues and their solutions to improve response time.
Collaboration And Reporting
Work closely with the IT team to ensure seamless system operations.
Escalate complex issues to higher-level support when necessary.
Technical Support:
Provide first-level and second-level technical support for hardware, software, and network-related issues.
Respond promptly to service tickets, diagnose problems, and implement solutions.
Hardware And Software Maintenance
Install, configure, and maintain computers, peripherals, and software applications.
Perform routine system maintenance and updates to ensure system efficiency.
Network Support
Troubleshoot and resolve network connectivity issues.
Assist in managing LAN/WAN infrastructure and other network equipment.
End-User Support
Assist end-users with IT-related queries and technical training as needed.
Deliver support for remote access and VPN setups.
Documentation
Maintain accurate records of IT assets, incidents, and resolutions in the ticketing system.
Document common technical issues and their solutions to improve response time.
Collaboration And Reporting
Work closely with the IT team to ensure seamless system operations.
Escalate complex issues to higher-level support when necessary.
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