IT Support Engineer, APAC

Bachy Soletanche Singapore


Date: 7 hours ago
City: Davao
Contract type: Full time
Report discriminatory job ad to TAFEP

Roles & Responsibilities

Responsibilities

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Install and configure software applications and updates.
  • Assist in the documentation of IT processes and procedures.
  • Maintain an inventory of IT equipment and ensure proper asset tracking.
  • Collaborate with vendors for hardware and software procurement.
  • Conduct periodic system audits and ensure security compliance.
  • Provide technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Assist in the maintenance and administration of IT infrastructure.
  • Support employee on/off boarding process and user training on IT related topics
  • Maintain accurate records of support requests and resolutions.
  • Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
  • Stay updated on the latest technology trends and advancements.

Required Qualifications / Experience

  • Minimum 5 years of proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with networking concepts and protocols.
  • Advanced understanding of networking concepts, protocols, and security practices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively within a team.
  • Certifications (e.g. ITIL Expert, CompTIA A+, MS Certified Desktop Support Technician) is a plus.
  • Knowledge of Microsoft Windows, Office suite and Active Directory concepts.
  • Strong customer service and communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Bachelor's degree in Computer Science or related field is preferred.
  • Proven experience in managing EUS IT projects from conception to completion.
  • Familiarity with cloud computing platforms and services.
  • Demonstrated ability to develop and implement IT security policies and practices.
  • Experience with IT service management tools and processes.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Assistant Branch Warehouse-in-Charge (Davao)

JTI, Davao
2 days ago
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Learn more jti.comReporting to Branch Warehouse-in-ChargeDuty Post...

Facilities Maintenance Officer (Davao)

Security Bank Corporation, Davao
3 days ago
About The RoleAs a Facilities and Maintenance Officer, you will be responsible for handling the facility repairs and maintenance in support to the Bank's operations at optimum cost consistent with quality and performance.How you’ll contributeCommunicates facilities, installation, repair and maintenance schedules with stakeholders and external vendors and service providersMonitors and assigns facilities, repairs and maintenance requests via eSource and other...

Technical Support Representative with Relocation Package

Talent Outsourcing Channel Solutions, Davao
5 days ago
About The RoleTalent Outsourcing Channel Solutions is seeking a passionate Technical Support Representative to join our team and provide exceptional customer service to our HEALTHCARE account. This is a full-time role based in Davao City, Davao del Sur. As a Technical Support Representative, you will be responsible for delivering efficient and effective technical support to our clients, ensuring their needs...