IT Support Engineer, APAC

Bachy Soletanche Singapore


Date: 2 weeks ago
City: Davao
Contract type: Full time
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Roles & Responsibilities

Responsibilities

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Install and configure software applications and updates.
  • Assist in the documentation of IT processes and procedures.
  • Maintain an inventory of IT equipment and ensure proper asset tracking.
  • Collaborate with vendors for hardware and software procurement.
  • Conduct periodic system audits and ensure security compliance.
  • Provide technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Assist in the maintenance and administration of IT infrastructure.
  • Support employee on/off boarding process and user training on IT related topics
  • Maintain accurate records of support requests and resolutions.
  • Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
  • Stay updated on the latest technology trends and advancements.

Required Qualifications / Experience

  • Minimum 5 years of proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with networking concepts and protocols.
  • Advanced understanding of networking concepts, protocols, and security practices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively within a team.
  • Certifications (e.g. ITIL Expert, CompTIA A+, MS Certified Desktop Support Technician) is a plus.
  • Knowledge of Microsoft Windows, Office suite and Active Directory concepts.
  • Strong customer service and communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Bachelor's degree in Computer Science or related field is preferred.
  • Proven experience in managing EUS IT projects from conception to completion.
  • Familiarity with cloud computing platforms and services.
  • Demonstrated ability to develop and implement IT security policies and practices.
  • Experience with IT service management tools and processes.

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