IT Support Engineer

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. This is an opportunity to grow your technical skill set in a supportive learning environment while working closely with nearly every internal and external facet of the business.

Your Responsibilities

• Responsible in handling, identifying, and troubleshooting issues arising within multiple components of critical business systems for Air Freight which also encompasses system and process monitoring
• Incident and problem handling in complex and distributed application environment
• Providing 2nd level (Corporate IT side) / 3rd level (Business Unit side) support of the corporate Air/Sea Freight applications
• Troubleshoot and resolve complex technical issues related to internal applications by analyzing escalations from the Level 1 and Regional Teams support teams
• Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis
• Escalating issues to Development team if deemed necessary as per investigation
• Managing incident, assess impact, prioritize tasks, and maintain clear communication with stakeholders and business partners during high-pressure situations
• Responsible in overseeing coordinating and communicating major incident information, responses/updates to relevant cross functional teams
• Data maintenance and requests for reports creation via SQL
• Scheduling reports via Cron
• Ensuring Know-How transfer within the application support teams
• Identifying bugs/defects in application functionality
• Understanding system/application documentation for troubleshooting and investigation purposes
• Developing workarounds/hotfixes via SQL scripts for business users until upcoming releases or emergency patches
• Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution to the problem
• Contributing, developing and extending the Knowledge Base by sharing and documenting relevant information gathered from technical investigations
• Participating in meetings the with Business Unit Core Team and/or Development teams for knowledge-sharing and system/application updates
• Adhering to existing K+N Guidelines, Standard Operating Procedures and Working Instructions of the Global Service Desk
• On-call duty outside team coverage and promptly access urgent issues.
• Team coverage is 12/5, 8am-8pm
  
  

Your Skills And Experiences

• Holds a professional education or degree in IT or has equivalent work experience.
• Communicates proficiently in English, both in writing and verbally.
• Quickly learns and becomes proficient with unfamiliar systems.
• Leadership and ability to motivate others.
• Exhibits strong analytical, troubleshooting, and problem-solving competencies.
• Possesses the ability to analyze and solve technical problems effectively.
• Is a target-oriented team player with excellent communication skills
• Basic understanding of AWS SAAS functionality
  
  

POSSESSES EXPERTISE OR FAMILIARITY IN AREAS INCLUDING BUT NOT LIMITED TO:

• Java Applications
• Relational databases SQL and its schema (e.g., OracleSQL, PostgreSQL)
• Log tools (e.g., Elastic Kibana, SwiftLog)
• XML (data parsing, config file, etc)
• Ticketing tools (e.g., Request Tracker, Jira, or Service Desk)
• Distributed version control system (e.g., Git)
• Document functional specifications.
• AWS SAAS
• ITIL Principles
  
  

Good Reasons to Join

We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!