IT Support Engineer

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

You will be responsible for providing second level support to users from all over the world. You will be working in close collaboration with your team members to provide technical assistance and troubleshoot and resolve user problems. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business.

Your Responsibilities

• Manage and maintain various corporate applications by addressing incidents (unexpected issues) and requests (user inquiries or service needs), ensuring minimal disruption to operations.
• Identify and break down reported and pro-actively found incidents using structured incident resolution approaches.
• Identify potential issues in a distributed application environment before they escalate into critical problems.
• Evaluate, diagnose, research, analyse and provide solutions to issues encountered
• Active ticket ownership, ensure timely responses, follow-ups, and clear communication with all parties involved.
• Understand system/application documentation for troubleshooting and investigation purposes.
• Maintain effective working relationships with other support teams, IT departments, Business, and external service providers.
• Create report and schedule using SAP BO.
• Maintain data and request for reports creation via MySQL.
• Participate in meetings with the Business Unit Core Team and/or Development teams for knowledge-sharing and system/application updates specifically BO reporting.
• Incident and request handling in complex and distributed application environment.
• Manage incidents, assess impact, prioritize tasks, and maintain clear communication with stakeholders, 3rd level and Dev during high-pressure situations.
• Escalate incidents and requests to the next level of support (3rd Level Support), in accordance with the defined escalation policy.
• Contribute to expanding the knowledge base and ensuring the transfer of expertise within the application support team.
• Follow standard processes and procedures to ensure consistency and meeting Service Level Requirements (SLAs) for timely resolution and user satisfaction.
• Other one-time tasks assigned by Manager.
• Team coverage is 24/7
  
  

Your Skills And Experiences

• Holds a professional education or degree in IT
• Communicates proficiently in English, both in writing and verbally
• Quickly learns and becomes proficient with unfamiliar systems
• Leadership and ability to motivate others
• Exhibits strong analytical, troubleshooting, and problem-solving competencies
• Possesses the ability to analyze and solve technical problems effectively
• Target-oriented team player with excellent communication skills
• Understanding of AWS SAAS functionality
• Intermediate to advanced knowledge level of SQL and related databases
• Knowledge of any Object Oriented Programming methodologies (preferably Java)
• Experience with Unix/Linux command line
• Basic knowledge of Perl or a strong desire to learn
  
  

Good Reasons to Join

We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!