IT Support Engineer
CloudConsole IT Consulting
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Title: Technical Support Engineer L1
Department: Technology Operations
Employment Type: Full â Time
Location: Work From Home Setup
Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.
Technical Support Engineer L1
Responsibilities
⢠Provide technical assistance to client end users and proactively monitor and report on client environments.
⢠Experience as Level 1 desktop and infrastructure; Troubleshoot customer workstation issues.
⢠Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
⢠Coordinate with the engineering team and project managers to ensure projects are carried out in a timely manner.
⢠Timely and accurate time log completion (with detailed notes).
⢠Dependable and regular attendance in the call queue.
⢠Proactive daily schedule communication with team members and team leader.
⢠Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, management of ConnectWise products, TPAM, Kaseya, and SSL certs and software.
⢠Responsible with the Incident and Request management and Major Incident Management
⢠Experience using Service Management systems ServiceNow/Autotask, etc.
⢠Excellent language and customer communications
⢠Assist with special projects as needed and other duties as needed or required.
Qualifications
⢠Basic experience supporting small/medium sized businesses (Junior Level)
⢠Basic experience supporting Microsoft Windows 7, 10, or Mac OS (Junior Level)
⢠Has working knowledge on Microsoft Windows, Windows Server, and Networking.
What We Offer
⢠HMO, leave cash conversion, and communication allowance.
⢠Positive work environment fostering involvement.
⢠Innovative technological products.
⢠Young, professional, goal-driven team.
⢠Opportunities for rapid career growth.
⢠Company-sponsored training, upskilling, and certification.
⢠Equipment provided.
⢠Flexible work schedule
Department: Technology Operations
Employment Type: Full â Time
Location: Work From Home Setup
Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.
Technical Support Engineer L1
Responsibilities
⢠Provide technical assistance to client end users and proactively monitor and report on client environments.
⢠Experience as Level 1 desktop and infrastructure; Troubleshoot customer workstation issues.
⢠Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
⢠Coordinate with the engineering team and project managers to ensure projects are carried out in a timely manner.
⢠Timely and accurate time log completion (with detailed notes).
⢠Dependable and regular attendance in the call queue.
⢠Proactive daily schedule communication with team members and team leader.
⢠Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, management of ConnectWise products, TPAM, Kaseya, and SSL certs and software.
⢠Responsible with the Incident and Request management and Major Incident Management
⢠Experience using Service Management systems ServiceNow/Autotask, etc.
⢠Excellent language and customer communications
⢠Assist with special projects as needed and other duties as needed or required.
Qualifications
⢠Basic experience supporting small/medium sized businesses (Junior Level)
⢠Basic experience supporting Microsoft Windows 7, 10, or Mac OS (Junior Level)
⢠Has working knowledge on Microsoft Windows, Windows Server, and Networking.
What We Offer
⢠HMO, leave cash conversion, and communication allowance.
⢠Positive work environment fostering involvement.
⢠Innovative technological products.
⢠Young, professional, goal-driven team.
⢠Opportunities for rapid career growth.
⢠Company-sponsored training, upskilling, and certification.
⢠Equipment provided.
⢠Flexible work schedule
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