IT Supervisor (For Pooling)
Stealth Monitoring, Inc.
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Stealth Monitoring is looking for talented individuals like you! Be the next IT Supervisor.
The IT Supervisor is responsible for managing and supervising a team of IT professionals who is passionate about providing excellent customer service.
The ideal candidate will have knowledge of resolving software problems, provide technical assistance to users,
and ensuring that the information system of the company runs well.
Job Highlights
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
The IT Supervisor is responsible for managing and supervising a team of IT professionals who is passionate about providing excellent customer service.
The ideal candidate will have knowledge of resolving software problems, provide technical assistance to users,
and ensuring that the information system of the company runs well.
Job Highlights
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits
- Planning of IT Service activities and processes.
- Tracking and oversight of the team’s performance.
- Manages projects, timelines adhering to budgets and assigning staff members.
- Manage and assess the performance of the support team members.
- Collaborate with the other teams for project and process improvements.
- Supervise support engineers to make sure all are adhering to the process and giving proper support to the users 24x7.
- Generates and analyzes customer trends, recurring incidents, root-cause analysis to provide service improvement.
- Provide support for critical and major incidents.
- Primary contact for North American counterparts.
- Accountable for projects and build outs done by the support engineers.
- Conduct regular team meetings.
- Submit reports regularly.
- Grow the technical skillset of his/her peers through peer mentoring, coaching, training, etc.
- Proven experience as a Shift Leader or relevant managerial role
- Promotes teamwork, provides employees with coaching and feedback for a medium size team
- Manage day to day team’s issues, flag and mitigate them and manage escalations.
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery
- Analyse the related management reports to observe trends and introduce improvements
- Demonstrate knowledge of processes and procedures relevant in Application Support & development area
- Experience in CCTV with IP Cameras, VMS Systems, network appliances
- Knowledge/Experience in desktop and remote support
- Knowledge in Remote Troubleshooting (VNC\TeamViewer)
- Ticket Handling and Incident Management
- Ensures all Service Level Agreements are adhered to and provides the client with a high quality service.
- Excellent communication skills both verbal and written
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
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