IT Supervisor - Bacolod

Responsibilities:

• Oversee daily operations of the IT support team.
• Manage and resolve escalated support issues.
• Develop and implement IT support policies and procedures.
• Train and mentor IT support staff.
• Monitor and report on team performance metrics.
• Collaborate with other departments to ensure IT support aligns with organizational goals.
• Ensure timely and effective resolution of support requests.
• Maintain up-to-date knowledge of IT systems and technologies.
• Coordinate with vendors and service providers as needed.
• Conduct regular team meetings and performance reviews.
• Manage IT support budget and resources.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain documentation for IT support processes.
• Identify and implement process improvements.
• Provide technical guidance and support to team members.
• Handle customer complaints and feedback.
• Ensure high levels of customer satisfaction.
• Stay current with industry trends and best practices.
• Assist with IT projects and initiatives as needed.
• Prepare and present reports to senior management.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT support or related role.
• 2+ years of experience in a supervisory or management position.
• Strong technical background with knowledge of IT systems and technologies.
• Excellent leadership and team management skills.
• Exceptional customer service and communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Proven problem-solving and decision-making abilities.
• Experience with IT support tools and software.
• Knowledge of ITIL or other IT service management frameworks.
• Ability to work under pressure and meet deadlines.
• Strong organizational and time management skills.
• Attention to detail and commitment to quality.
• Ability to train and mentor team members.
• Experience with budget management and resource allocation.
• Familiarity with industry regulations and compliance requirements.
• Ability to collaborate effectively with other departments.
• Strong analytical and reporting skills.
• Proactive and self-motivated.
• Willingness to stay current with industry trends and technologies.
• Must be willing to work onsite and on a shifting schedule.