IT Staff
Vector Outsourcing Solutions Philippines
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
Salary: 28,000- 35,000 PHP/ month
Job Summary:
We are looking for a dedicated and motivated IT Support to join our growing medical billing company. This position is ideal for fresh graduates or entry-level candidates who are eager to start their career in IT. The successful candidate will be responsible for providing first-line technical support to staff, assisting in maintaining IT infrastructure, and supporting day-to-day operations related to hardware, software, and network systems.
Job Summary:
We are looking for a dedicated and motivated IT Support to join our growing medical billing company. This position is ideal for fresh graduates or entry-level candidates who are eager to start their career in IT. The successful candidate will be responsible for providing first-line technical support to staff, assisting in maintaining IT infrastructure, and supporting day-to-day operations related to hardware, software, and network systems.
- Provide basic technical support for desktops, laptops, printers, scanners, and mobile devices
- Set up and configure computers, user accounts, and access rights
- Assist users with software issues including medical billing applications, Microsoft Office, browsers, RDWEB, SFTP, FTP, Email etc.
- Monitor and report system outages or security concerns
- Maintain inventory of IT equipment and accessories
- Support staff with basic troubleshooting over phone, chat, and in ticketing
- Escalate advanced issues to senior IT staff as needed
- Document support tasks and create user guides or FAQs
- Assist in onboarding new users (email setup, access provisioning)
- Perform regular updates, backups, and basic maintenance tasks on Desktops
- Bachelors Degree, Diploma, or Senior High Tech Vocational Certificate in Information Technology, Computer Science, or related field
- Open to fresh graduates and entry-level candidates
- Willingness to be trained and learn medical billing software and systems
- Strong communication and interpersonal skills
- Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
- Analytical thinking and attention to detail
- A positive, customer-service-focused attitude
- Ability to follow instructions and work under supervision
- Preferred (but not required):
- Internship or OJT experience in IT support or helpdesk
- Knowledge of Remote Desktop, Active Directory, ticketing systems
- Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
- Basic knowledge of printers, VoIP, VPN, or cloud-based tools
- Onsite during the probationary period
- Hybrid setup available after 1 year
- Night shift schedule
- Office is located at Shaw, Mandaluyong
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