IT Specialist | MOA, Pasay

Discover your 100% YOU with MicroSourcing!

Position: IT Specialist for End-User Computing Group (EUCG)

Location: Bay Area (Two E-com & Three E-com MOA, Harton Site Parañaque)

Work setup & shift: Onsite work setup | Day/Mid/Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As a IT Specialist for End-User Computing Group (EUCG), you will:

• The IT Specialist for End-User Computing Group will be responsible for the following:
• To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.
• Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).
• Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).
• Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
• To log all handled IT requests and IT incidents in FreshService and maintain full documentation.
• Adhere to the IT’s SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked and documented in FreshService ITSM.
• Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company.
• Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.
• To arrange for external technical support where problems cannot be resolved in house.
• To maintain user security on all systems as per the company policy.
• Health & Safety of our People
• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.

What You Need:

Non-negotiables

• Bachelor's Degree IT related
• 2+ years of IT experience; help desk, infrastructure, software, and/or security role.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply