IT Services Analyst - Global Provisioning Capabilities

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Who You'll Work With

You’ll work in our Manila office as part of our Global Provisioning Capabilities in the Global Tech Hubs function The Tech Hub provides IT equipment support, logistics, and hardware life-cycle management across multiple service lines (new hire, migration, loaner, break-fix, quick ship) for McKinsey colleagues in the specified location or region You will interact with different IT groups, including coordination, office IT, the product team, vendors, and others, to ensure the appropriate supply chain of assets for this location. Moreover, you will interact with colleagues to coordinate equipment delivery or support their needs and questions

Your impact within our firm

You will be responsible for the setup, configuration, restoration, and shipment of IT equipment In addition, you will manage processes related to warehousing and materials management, including monitoring and optimizing inventory levels and refilling inventories. Your responsibilities will include purchasing activities such as obtaining offers and submitting orders, reviewing order confirmations, and tracking adherence to delivery deadlines Furthermore, you will maintain inventory management systems and optimize existing sourcing and service processes. Updating asset warehouse and ticket management systems will be your responsibility, as much as packaging, labeling, and shipping IT equipment As a people-first firm, we offer a competitive salary, plus an exceptional benefits package that includes:

• Additional pay components including an annual discretionary performance-based bonus, fixed and variable monthly allowances, and a competitive provident fund program
• Paid vacation, health-related, parental (maternity/paternity), caregiver, and emergency time off with an option to convert to cash for selected unused leave types
• Comprehensive medical and dental coverage for colleagues and qualified dependents
• Mental health care support for colleagues and family members
• Family planning programs including elective egg preservation
• Short- and long-term disability income protection programs
• Basic life and voluntary group life insurance programs
• Business travel accident and additional accidental death and dismemberment insurance coverage
• Financial assistance and gifts for selected life events
• Tuition reimbursement programs for relevant further studies or courses
• On-site clinic and nursing rooms, including a breastfeeding space for moms
• Free car parking on a first-come, first-served basis
• Well-stocked cafeteria
• Immigration support, including family members (pre-joining and during visa extensions)
• Learning programs (including unlimited access to e-learning courses), coaching/mentorship opportunities, and feedback culture
• Comprehensive onboarding to your new role
• Professional development opportunities for career growth across the firm
• Diverse, equitable, and inclusive environment with office- and firm-wide initiatives, communities, and affinity groups
• And more

Your qualifications and skills

• Bachelor’s degree in computer science or equivalent
• 5+ years of experience in configuring IT equipment incl. laptops, desktops, tablets, mobile devices, etc.
• Strong understanding of the technical accepts
• Solid, practical experience in purchasing and logistics
• Strong technical IT skills (in particular PC configuration)
• Excellent communication skills
• A clear service orientation and a careful approach to work
• Sound judgment that enables you to assess situations correctly and prioritize tasks appropriately so that you can keep sight of details even under pressure
• The ability to work well in a team while being independent and self-motivated, and to adjust quickly and flexibly to new situations
• Process orientation
• Customer service focus
• Work collaboratively and proactively
• Self-motivated with the ability to work independently