IT Service Desk Staff (On-site)

DPT Solutions


Date: 2 days ago
City: Angeles City
Contract type: Full time
  • Serve as the first point of contact with clients who need technical assistance via phone or email
  • Manage Help Desk tickets in a timely manner
  • Diagnose computer errors and provide technical support
  • Troubleshoot software, hardware, and network issues using different diagnostic techniques
  • Maintain daily performance of computer systems
  • Install, configure, upgrade, PC software and operating systems
  • Password administration and access support
  • Conduct daily backup and restore of data files and systems
  • Redirect unresolved issues to the next level of support personnel

Skills

  • Sound technical knowledge of Windows-based Operating Systems and Microsoft desktop products
  • Sound knowledge of Windows 11, Microsoft Office, and LAN/WAN Network Technology Concepts
  • Experience with Microsoft Office 365 and Active Directory

Benefits

  • Full time/Permanent (fresh graduates are also welcome to apply)
  • HMO, incentives, rice allowance
  • Base salary is commensurate with skills and years of experience

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