IT Service Desk Lead (AU Retail Pharmacy, Office-based)

Description

Salary: P90,000 to P130,000 (Monthly Package)

Schedule: Monday – Friday (08:30 AM - 03:30 PM AEST)

What are we looking for?

Skills Required

• Demonstrated experience in leading a team of IT Service Desk and/or IT Operational department within a complex multi-location business.
• At least 2 years of experience in a service desk environment or call center.
• Knowledge of the retail industry highly desired.
• Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10
• Exposure to ServiceNow, Salesforce, Active Directory, Share Point and Point of Sales (POS) desirable.
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices.
  
  

Nice To Have

• Exhibits a strong customer service orientation.
• Demonstrates excellent written and verbal communication abilities.
• Capable of working independently with minimal supervision
• Possesses excellent analytical and problem-solving skills.
• Highly motivated to continuously improve and achieve success.
  
  

What will you do?

• Prioritize and address team members' incidents efficiently, while maintaining a low average age of incidents.
• Provide effective service management involves prioritizing and resolving incidents and requests promptly, documenting actions clearly, utilizing knowledge articles for self-service, identifying trends to prevent disruptions, collaborating on problem solving, sharing knowledge through the Knowledge Base, and adhering to ITIL best practices while aligning with agile methodologies.
• Demonstrate leadership by upholding company values, providing role clarity and feedback, documenting performance expectations, and seeking feedback.
• Identify personal development needs and engage in development activities. Lead or participate in change initiatives.
• Equipment Operated/Technology Used: Proficient in Microsoft Windows, Office 365, ServiceNow, Active Directory, AirWatch, VMware, SharePoint, and other relevant Information and Communication Technologies.
• Co-ordinate and resolve day-to-day service issues to provide service continuity.
• Improve service delivery through identification and resolution of service deficiencies.
• Ensure that there are adequate Service Desk Analysts available to answer team member queries.
• Point of escalation for the Service Desk Analysts
• Ensure knowledge articles are kept up to date and training opportunities are identified and performed.
• Available to cover 24/7 roster to maintain business operations requirements.
  
  

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is one of Australia’s Leading Retail Pharmacy Groups and still growing - including internationally! They opened their first store in Melbourne back in 2000. Today, our client has over 500 stores across Australia, employing more than 17,000 employees. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on wide range of brands and products.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.