IT Service Desk Analyst CONTRACT (Onsite Cebu)

JOB TITLE: IT Service Desk Analyst

WHO WE ARE:

• Optum is a part of the UnitedHealth Group, a Fortune 5 company, serving 125 million individual consumers.
• We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the Philippines
• We are a leader in nearly every aspect of today’s health care landscape
• We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s best work.

Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion.

JOB QUALIFICATIONS:

• Positions in this function provide technical support to the enterprise.
• This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.
• It also includes data center construction, operations, and maintenance employees.
• Understand technology functionality, standard operating procedures, common issues, and solutions.
• Maintain up-to-date knowledge about deployed technologies and how they affect the business.
• Empathize with end-user needs and provide technology guidance.
• Stay current on technology trends.
• Provide reliable and consistent service.
• Act as advocate for customer.
• Anticipate, identify, and address needs.

Qualifications

• 2+ years of experience in a Customer Service Support or IT Service Desk environment.
• In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems.
• Has basic knowledge of theories, practices and procedures in a function or skill.
• Performs routine or structured work.
• Responds to routine or standard requests.
• Uses existing procedures and facts to solve routine problems or conduct routine analyses.
• Depends on others for instruction, guidance, or direction.
• Undergraduate degree or equivalent experience.
• Amenable to work onsite (IT Park Cebu) following US hours.

Personal Attributes:

• Good understanding of the organization's goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into security issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a friendly manner.
• Strong stakeholder service orientation.

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

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