IT Senior Support Specialist
HR TechX Corp.
Date: 8 hours ago
City: Taguig
Contract type: Full time
- Respond to and resolve support tickets involving:
- Advanced workstation, laptop, and peripheral issues
- Operating system errors and application-level problems
- Network connectivity and configuration issues (LAN/WAN, VPN)
- Microsoft 365 and cloud-based service issues
- Perform in-depth troubleshooting and root cause analysis for recurring or complex incidents.
- Support and maintain Active Directory user accounts, permissions, and group policies.
- Assist with software deployments, system imaging, and patch management.
- Collaborate with onshore IT teams to resolve cross-functional or infrastructure-related issues.
- Document solutions and contribute to the internal knowledge base.
- Ensure compliance with IT policies, procedures, and security standards.
- Provide remote support using tools such as RDP, Teams, or other remote access platforms.
- Participate in system maintenance tasks and support operational systems such as telephony and office equipment
- Bachelors degree in Information Technology or a related field, or equivalent work experience.
- Minimum 5-7 years of experience in IT support, including at least 1 year handling Level 3 or complex technical issues.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Experience with Active Directory, user provisioning, and endpoint management.
- Familiarity with ITSM platforms (preferably ServiceNow) and ticketing workflows.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills in English.
- Ability to work independently and manage multiple priorities in a remote team environment.
- Microsoft certifications (e.g., MS-900, AZ-104, or equivalent)
- ITIL Foundation certification
- Experience with scripting (PowerShell, batch) or automation tools
- Exposure to cloud environments (Azure, AWS)
- Experience in healthcare, finance, or other regulated industries
- Advanced technical troubleshooting
- Proficiency in Microsoft 365 and Windows environments
- Strong documentation and organizational skills
- Excellent customer service and interpersonal communication
- Ability to prioritize and resolve issues efficiently
- Familiarity with remote support tools and multi-line phone system
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director, Frontline Marketing - Philippines
The Coca-Cola Company,
Taguig
8 hours ago
Our vision is to deliver loved brands, done sustainably, for better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design, and marketing. As a Director, Frontline Marketing for Philippines, you’ll work to drive bottler alignment on the marketing agenda: portfolio priorities and category/brand strategies and plans (objectives, investments, success metrics and activity calendars, including Innovation projects and...
Manager Customer Care
Philip Morris International,
Taguig
10 hours ago
BE PART OF A REVOLUTIONARY CHANGEAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose; we are redefining the tobacco industry and leading the charge towards a smoke-free future.As a Manager Customer Care, you will play an integral role in delivering best-in-class end-to-end consumer experience and ownership of the...
Senior Account Manager
Globe Telecom,
Taguig
2 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionA Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.The Key Account Manager...
