IT Senior Support Specialist
HR TechX Corp.
Date: 2 weeks ago
City: Taguig
Contract type: Full time
- Respond to and resolve support tickets involving:
- Advanced workstation, laptop, and peripheral issues
- Operating system errors and application-level problems
- Network connectivity and configuration issues (LAN/WAN, VPN)
- Microsoft 365 and cloud-based service issues
- Perform in-depth troubleshooting and root cause analysis for recurring or complex incidents.
- Support and maintain Active Directory user accounts, permissions, and group policies.
- Assist with software deployments, system imaging, and patch management.
- Collaborate with onshore IT teams to resolve cross-functional or infrastructure-related issues.
- Document solutions and contribute to the internal knowledge base.
- Ensure compliance with IT policies, procedures, and security standards.
- Provide remote support using tools such as RDP, Teams, or other remote access platforms.
- Participate in system maintenance tasks and support operational systems such as telephony and office equipment
- Bachelors degree in Information Technology or a related field, or equivalent work experience.
- Minimum 5-7 years of experience in IT support, including at least 1 year handling Level 3 or complex technical issues.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Experience with Active Directory, user provisioning, and endpoint management.
- Familiarity with ITSM platforms (preferably ServiceNow) and ticketing workflows.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills in English.
- Ability to work independently and manage multiple priorities in a remote team environment.
- Microsoft certifications (e.g., MS-900, AZ-104, or equivalent)
- ITIL Foundation certification
- Experience with scripting (PowerShell, batch) or automation tools
- Exposure to cloud environments (Azure, AWS)
- Experience in healthcare, finance, or other regulated industries
- Advanced technical troubleshooting
- Proficiency in Microsoft 365 and Windows environments
- Strong documentation and organizational skills
- Excellent customer service and interpersonal communication
- Ability to prioritize and resolve issues efficiently
- Familiarity with remote support tools and multi-line phone system
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