IT PROJECTS VENDOR MANAGEMENT OFFICER

Job Summary

The IT Project Vendor Management (ITPVM) Officer is responsible for the strategic sourcing, selection, contract management, and delivery performance monitoring of IT vendors across strategically significant IT projects, as well as the potential to manage two additional medium-sized projects simultaneously. This highly dynamic role demands exceptional skills in prioritization, time management, and the development of effective work strategies to ensure seamless management of multiple projects without compromising quality or efficiency. The Officer ensures that vendor partnerships are not only optimal but also drive significant operational and financial performance enhancements while adhering to strict organizational and legal standards. This role demands a proactive Officer who advocates best practices in vendor management and fosters relationships that reinforce the organization’s technological capabilities and achievement of strategic objectives.

Key Responsibilities

Sourcing and Selection Management

• Design and establish a comprehensive IT vendor sourcing and selection framework that includes standardization and implementation of RFIs, RFPs, and POCs.
• Evaluate business case and requirements to determine appropriate procurement routes and contract types.
• Develop detailed pre-qualification questionnaires and RFI/RFP specifications based on market knowledge.
• Direct the comparative analysis of proposals against established requirements, negotiate favorable contract terms, and ensure alignment with strategic business needs.
• Evaluate proposals based on strategic fit, cost-effectiveness, quality, and compliance, preparing acceptance documentation, and advising on contracts and SLAs.
• Develop and manage a robust vendor database to enhance sourcing capabilities for current and future projects.
• Formulate the guidelines for continuous improvement in vendor engagement strategies.
  
  

Contract Management

• Evaluate IT vendor contracts and facilitate approval, ensuring compliance with legal, regulatory, security, and data privacy standards and policies.
• Proactively manage and optimize risk-reward mechanisms, ensuring alignment with business objectives as outlined in the business case.
• Analyze contracts and ensure that it explicitly incorporate and clearly define performance metrics, establishing rigorous standards for accountability and evaluation.
• Manage the processes of contract renewal, amendment, and its closure or termination.
• Serve as the principal liaison for vendors on all contractual matters, facilitating effective communication and resolution of issues.
  
  

Delivery and Performance Management

• Develop and implement comprehensive vendor performance management tools and processes.
• Evaluate vendor performance against contractual obligations, identifying areas for improvement and ensuring continuous improvement.
• Direct and facilitate performance review meetings with vendors, proactively addressing and resolving incidents or issues to maintain and enhance service quality.
• Develop and deliver comprehensive performance reports to executive management, offering insights and actionable recommendations to drive business decisions.
  
  

Collaboration and Strategy

• Lead cross-functional collaboration with key internal stakeholders to ensure strategic alignment on vendor selection, contract negotiations, and performance evaluations.
• Cultivate and strengthen strategic partnerships with potential vendors and industry partners to enhance business capabilities and opportunities.
• Continuously update and deepen knowledge of industry trends, best practices, and innovations in IT vendor sourcing, contract management, and performance enhancement strategies.
  
  

Qualifications

Education

• Bachelor’s degree in Business, IT, or a related field.
  
  

Experience

• 5+ years of experience in IT vendor management, project management, or contract management, with a proven track record in strategic sourcing and vendor evaluation.
• Experience in IT vendor performance management, with a focus on IT projects.
  
  

Knowledge and Skills

• Operational knowledge of IT systems, software development life cycle, project management life cycle, and vendor management.
• Familiarity with ISO 9001, CMMI, PMBOK, COBIT, ITIL, etc.
• Knowledge of BSP outsourcing regulatory requirements.
• Strong leadership, analytical, and negotiation skills.
• Excellent communication, interpersonal, stakeholder management, and relationship-building skills.
• Advanced skills in data analysis and performance monitoring tools.