IT INFRASTRUCTURE SPECIALIST 1

Treasure Island Industrial Corp.


Date: 6 days ago
City: Mandaue City
Contract type: Full time
  • College Graduate: BS Information Technology or any Information Technology related course.
  • At least 1 year work experience.
  • Filters helpdesk and provide support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to level 2, level 3 support, Senior level support and to application support.
  • Gathers and analyze information about the users issue and determined the best way to resolve their problem.
  • Installation and configuration of computer hardware operating systems and applications.
  • Monitoring and responding to server/network issues.
  • Provide support for identified level 2 and level 3 support issues where configurations solutions have already been documented.
  • Assist TIIC users with a wide range of technical issues, including desktop, laptops, operating systems, productivity, software, network, connectivity, printing, file storage, and mobile device configuration.
  • Willing to work in Mandaue City

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