IT Infrastructure Analyst

Eaton


Date: 3 weeks ago
City: Santo Tomas
Contract type: Full time

What you’ll do:

  • Ensure fast and quality restoration of site IT service interruptions
  • Partner with BRM and product teams to deliver IT technologies
  • Local hands and partnership with site, feet on the ground support to other IT teams
  • Drive operational excellence to improve customer satisfactions continuously
  • Consistently improve support by root cause and continuous improvement of services"
  • Asset Management - Vendor coordination and management. Support SCM from technical perspective
  • Life cycle management - PC refresh & Smart disposal. Assist on non-standard software and hardware
  • User Experience - IT Profit Planning, On/Off boarding support, Software installation.
  • Continuous Improvement - Drive Cost Out & Cost Avoidance
  • Accountabilities - Bridging BRM and other product teams. Empowered for site IT incidents and escalations, site health check and retain
  • Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions
  • Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project
  • IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy"

Qualifications:

  • Bachelor degree and above
  • 5 years IT experience required
  • MS Windows Operating Systems
  • MS Office Suites
  • Hardware - PC’s, laptops, mobile devices, PC peripherals
  • Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
  • Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."
  • Customer and stakeholder engagement and communications skills
  • Good understanding of customer/ business needs
  • Understanding of lean agile principles and practices
  • Knowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem Management
  • Ability to effectively interact with senior leaders"


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