IT Global Network Engineer

Transcom is looking for talented individuals like you to join our awesome team! Be the next IT Global Network Engineer for our Transcom Pasig site.

Join our Transcom Family as an IT Global Network Engineer!

This position requires experience and familiarity with Cisco routing/switching hardware and software with specialization in LAN/WAN and Security technologies along with demonstrating a firm understanding of general TCP/IP routing and switching principles.

● Ensures network uptime and availability for Transcom’s multinational network of sites and Data Centers

● Participate in the configuration of firewalls, routers, switches and maintenance of remote sites and data centers worldwide

● Implement Network Changes under ITIL best practices

● Assists in the deployment and maintenance next generation IPS/IDS systems and monitoring tools

● Use various network monitoring tools to monitor and diagnose network health

● Conduct Product Lifecycle Maintenance globally for network and security devices

● Continuously keeping up-to-date the area related internal knowledge base and prepare required documentation, procedure definitions in order to ensure effective support work and knowledge transfer toward 1st line support organization units

● Participate in meetings with project managers, stakeholders and customers

● Accept 2nd level technical escalations and provide technical support for incidents

What we are looking for:

To be successful in this role you must…

Experience

● At least 2 years combined experience in Cisco routing, switching, and/or firewall platforms

● Experience in a service-provider/customer-facing type environment is an advantage

● Experience in a dual role – i.e. combined network engineering and operations is an advantage

● Experience in complex problem analysis with global/enterprise network issues

● Defining and driving deployment of network infrastructure based on customer requirements

IT knowledge

Essential:

● Demonstrated Associate-level or higher knowledge of network technologies through achievement of at least CCNA R&S, Security or equivalent certifications

● Working knowledge of LAN/WAN technologies

● Routing (BGP), Switching, Security related troubleshooting skills of Cisco platforms

● Actual experience in Cisco ASA/FTD Firewall

Desirable

● IPS, IPSec VPN, Cisco Anyconnect

● Demonstrated knowledge of service framework such as ITIL

● Understanding of security standards including PCI-DSS, IDS/IPS, two factor authentications, ISO 27001/2/3 as it relates to network security.

● Data Center environments

● Cisco ISE Appliance Administration

● Google Cloud Platform

Key business requirements and experience

● Experience of working in a global organization and with multiple cultures.

● Participate in management of Network Vendor relationships – driving performance, SLA adherence and cost savings

● Analyze technical needs, requirements, and state of the network’s infrastructure design, integration, and operations.

Physical Demands

● Rotating shifts

● 40-hour on-site work week (weekdays) with on-call availability (weekdays/holidays) alternating between team members.

Work Environment

● Call Centre operations

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.