ISHELP Technician

Job Description

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges in the areas of water, energy and urbanization.

We are in search for an experienced ISHELP Technician to join our talented, well-established, client-centric IT team. The position will be part of our APAC - IS Help function within Information Services (IS) group.

Responsibilities:

• Accurately log, tag, track and resolve all client requests through Service Desk ticketing system in a timely manner
• Diagnose and resolve client issues related to hardware, telephone, printers, software, upgrades, in line with the Service Level Agreement (SLA) standards
• Assist users with application and operating system problems and resolve their computing requirements
• Provide technical support for Server, Workstations and through remote assistance
• Installation and control of approved software applications being used by the company
• Maintenance of network & non-network computers
• Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information
• Follow standard Service Desk Procedures, IS Security, administration, access controls, etc.
• Perform asset management activities, both hardware and software in accordance to GHD policies and procedures
• Be an active member of a supportive and customer service oriented team
• Awareness of cultural differences in teams and clients
  
  

Required experience:

• Degree qualification in Information Technology, Security and/or equivalent disciplines is highly regarded
• With at least 1-2 years Service Desk/Customer Service/Technical Support experience
• Technical knowledge on operating systems, hardware operation, leading software, local and wide area network
• Proficient in MS Office applications and other software
• Knowledge of ServiceNow
• Ability to work independently and collaboratively across geographies
• Good communication skills (oral and written)
• Willing to work on shifting hours
  
  

Applicants must be a Filipino citizen or have the right to work in the Philippines.

We respectfully ask that no agency resumes be presented at this stage.

Please be aware that our office will be closed from Monday, 23 December 2024 to Friday, 3 January 2025. We will reopen on Monday, 6 January 2025. During this period, there will be delays in processing applications and responding to enquiries. We appreciate your understanding and patience.

About Us

Come together and make a meaningful impact.

We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.

Our Pledge to You

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That’s the #PowerOfCommitment

Who We Are

GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.