Investigator, Global Investigative & Forensic Services

We’re looking for an Investigator to join our team at MBPS. In this role, you are responsible for conducting comprehensive investigations pertinent to known or suspected frauds, violations of company policy, misconduct and acts of unethical and/or criminal nature that impact the Company’s operations. GIFS works closely with business units representing all Manulife segments and, when necessary, external regulatory and law enforcement authorities.

Position Responsibilities

• Handle case assignments of varying complexity related to internal and external fraud, including misconduct and sales/market issues involving employees, agents, distributors, and others.
• Conduct investigations with professionalism, confidentiality, and quality, either independently or with senior GIFS members.
• Conduct interviews and take detailed notes from conversations with employees, agents, and other parties.
• Obtain and review physical, documentary, and forensic evidence.
• Demonstrate strong information gathering and analysis skills using Company databases, Internet sources, and external providers.
• Communicate and present investigation findings through well-written, accurate, concise, and objective reports.
• Prioritize case load according to GIFS and requester needs while regularly updating on findings and investigation status.
• Manage case file processes including opening, closing, document flow, and record retention in line with GIFS and Company policy.
• Stay informed about Company products and requester operations.
• Assist in preparing and presenting cases for referral to law enforcement, prosecution, and regulators as needed.
• Maintain knowledge of current investigative techniques, industry developments, compliance issues, AML/ATF, privacy laws, and relevant legislation.
• Contribute to the Company’s fraud awareness training program by developing and delivering training materials and communications.
• Collaborate with and support Manulife Corporate Security as required.
  
  

Required Qualifications

• Four or more years of experience in fraud and financial crimes investigations, employee misconduct, internal policy violations, HR/employee-relations investigations, regulatory compliance, or AML compliance.
• University degree, post-secondary diploma, or professional qualification, preferably in finance, accounting, business, or legal disciplines.
• Previous law enforcement experience is a plus.
• General knowledge of insurance industry practices, rules, and regulations.
  
  

Preferred Qualifications

• Proficient interviewing skills and strong verbal, written, and interpersonal communication skills.
• Strong analytical skills, lateral thinking, and problem-solving abilities with high attention to detail.
• Ability to independently prioritize work, meet deadlines, and work under pressure in a dynamic environment.
• Proficient in MS Office.
• Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), and related designations are preferred.
• Proficiency in other Asian languages is a plus.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid