International Operations Analyst 1
Global Payments Inc.
Date: 13 hours ago
City: Quezon City
Contract type: Full time
Description
Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
What Part Will You Play?
Minimum Qualifications
Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
What Part Will You Play?
- Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
- Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
- Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
- None Identified
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
- Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
- Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Tech Customer Spt Coordinator I
RELX,
Quezon City
13 hours ago
Job DescriptionBASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.Technical Skills Hardware/software installation. Hardware/software troubleshooting. Basic understanding of software monitoring tools. Understanding backup procedures. Good problem-solving skills. Good organizational skills. Ability to travel less than 25%. All other duties...
Associate Full-Stack Engineer
Manulife,
Quezon City
1 day ago
We’re looking for a Associate Full-Stack Engineer to join our Applications Development team at MBPS. In this role, you are expected to Develop and Maintain automation scripts like Python and maintain pipeline like Azure Dev Ops. Successful candidates will be able to work and learn from different levels of engineers and a wide range of business impact projects. This role...
Email Support Representative- Nonvoice - 1Day Process
Caldwell Communications,
Quezon City
3 days ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
