Instructor Analyst to Senior Analyst

Responsibilities:

Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.

Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to skill gaps that include domain skills, communication skills etc

Analyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design

Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps

Training Delivery

Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods

Mastery of course content and related courseware, certification as appropriate

Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.

Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff

Provide floor support and communication coaching to all employees including leadership and support

Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.

SKILL AND QUALIFICATIONS:

Analyst Role:

Open to both college graduate and undergraduates with relevant work experience in Training

At least 2 years of experience in Training

Must have international banking experience (can be non-exclusive experience, e.g. BPO)

Training experience from any account; International banking experience as an agent

Senior Analyst Role:

Open to both college graduate and undergraduates with relevant work experience in Training

At least 3 years of BPO training experience

At least 1 year supervisory experience

International banking experience is an advantage (can be non-exclusive experience, eg. BPO Training experience from any account; International banking experience as an agent)