Instructional Designer/Trainer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Instructional Design and Technical Curriculum Development

• Design and develop technical enablement content for global use within live and virtual environments to educate learners about new and existing technologies
• Develop e-Learning content designed to provide a continuous learning environment
• Develop and deploy learning assessments to ensure and improve information retention
• Keep existing training material (documents, guides, videos, interactive guided navigation, etc.) updated with each NICE platform version release (quarterly release cycle).
  
  

Research and Sustain Technical Product Aptitude

• Be current on new NICE product features and platform releases to seamlessly transition that knowledge to internal and external customers
• Work cross-functionally with Product Management, Solution Consultants, and Engineering to support new product deployments through training
• Ability to deliver product and technology-based trainings to a variety of different learner profiles
  
  

Training Delivery and Facilitation

• Deliver Instructor-Led and Virtual trainings primarily to NICE clients, but also employees and business partners as needed to increase NICE product adoption rates
• Travel and attend relevant live trainings, client launches, and meetings to develop strong relationships with customers
  
  

Have you got what it takes?

• Bachelor's Degree or equivalent years of experience required, with outstanding academic performance or equivalent.
• 2+ years of customer training work experience in the SAAS industry.
• 3+ years in instructional design or courseware development.
• 2+ years of experience working with the NICE Product Line and Configuration Tools, or other contact center solution(s).
• 2+ years in a direct client-facing role with a demonstrated track record of successfully applying problem solving, critical thinking, and analytical skills.
• Solid technical aptitude to learn NICE’s product portfolio, value proposition, and how customers utilize our solutions.
• Proficiency in all MS Office products.
• Knowledge of Pendo, Salesforce, Jira, Confluence, and Asana preferred.
• Familiarity with rapid authoring tools (e.g., Adobe Captivate, Articulate Storyline and/or Articulate Rise).
• Experience developing training videos using Snagit and Camtasia for video capture and editing, and voiceover tools (e.g., Elevenlabs, Wellsaidlabs, AWS Polly).
• Experience leveraging various Learning Management Systems, compliance standards (e.g., SCORM), and/or Knowledge Management Systems.
• Experience Uploading and Managing training content (e-Learning) in an LMS, preferably Cornerstone On Demand.
• Cloud-Based Software Training/Onboarding experience preferred.
• Experience in creating and/or managing client User Groups and Certification programs.
• Ability to identify competency gaps that can be addressed through learning and development programs necessary to leverage on-the-job performance.
• Ability to work collaboratively and effectively within a team environment.
• Self-initiation and ability to work independently to quickly absorb product, company, and industry information.
• Exceptional verbal and written communication skills.
  
  

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6470

Reporting into: Manager, Education

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.