Instructional Designer (Mid Shift)

Why N-able

IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

As an Instructional Designer, you will build and maintain training programs that support comprehensive customer knowledge of N-able products. This includes onboarding training, product release training, course maintenance, certification courses, and assessments. You will collaborate with subject matter experts across engineering, product management, and technical support to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided. Your work will ensure customers understand how to use N-able products effectively and confidently, fostering long-term partner loyalty, advocacy, and retention.

What You'll Do

• Design, create, and maintain customer-facing product training programs and certification courses.
• Collaborate with cross-functional teams and subject matter experts to identify and prioritize training needs.
• Design assessments and feedback mechanisms to measure learning outcomes and improve training effectiveness.
• Organize learning experiences for optimal engagement and retention using instructional design best practices.
• Maintain content within Learning Management Systems (LMS).
• Verify team created content to ensure intuitive and technically accurate learning experiences.
• Work effectively as part of a global team across time zones and cultures.
  
  
  

What You'll Bring

• Strong understanding of adult learning principles, instructional design models (e.g., ADDIE, SAM), and learning science.
• Experience designing and delivering certification programs and assessments.
• Basic knowledge of cybersecurity principles, networking, software architecture, UX/UI design and AI tools.
• Demonstrated ability to coordinate and manage multiple training projects simultaneously.
• Proficiency in eLearning authoring tools such as Articulate Storyline and Rise, Adobe Captivate, or similar.
• Familiarity with LMS platforms and principles (e.g., SCORM, xAPI).
• 2+ years of experience in training, facilitation, or instructional design.
  
  
  

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Weekly lunch allowance, Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - our hybrid working model based on trust and flexibility
  
  
  

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.