Installation Analyst III

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Installation Analyst III

Location: Belgrade, Serbia

Grade: 10

Position Summary & Key Areas Of Responsibility

• Manages delivery and installation of NCR Atleos, customer procured and third-party products and services for NCR Atleos’ customers
• Upgrades equipment, redeployments, service assumption, FRO’s and site preparation services
• Provides project coordination services (customer single point of contact, management reporting, billing, subject matter expert, etc.) in accounts that do not have Project
• Is a key member of the NCR Atleos project team responsible for coordinating the successful delivery of equipment and installation of the contracted services (internally and externally)
• Utilizes defined processes and tools to ensure that each customer site/project is delivered and installed on time; and is complete to meet the customer’s expectations and in accordance with the documented scope of work
• Develops or assists in the creation and ongoing management of the rollout schedule
• Updates, tracks, and adjusts the rollout schedule on a timely basis
• Identifies installation risks, escalates and implements risk mitigation strategies
• Recognizes, documents, and implements process/project improvements
• Creates installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer’s satisfaction and per SOW
• Is responsible for maintaining the rollout schedule
• Is responsible for updating Quickbase (or similar) database with equipment and services data
• Coordinates post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
• Identifies out of scopes activities per SOW and communicate to Project Manager
• Ensures that the requested site level activities are scheduled within standard process time frames
• Provides the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers
• Coordinates with other vendors as needed for delivery of equipment or services
• Escalates issues with maintaining the rollout schedule, as needed, and manage to closure
• Ensures any necessary billing data is provided to the appropriate parties
• Revenue outlook by customer and revenue deferral release as defined by customer
• Establishes and maintains communications with project team ( a project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s))
• Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned
• Provides updates to the project status via Quickbase
  
  

Qualifications

• Good expertise in using Excel
• Knowledge of EPM systems
• Good verbal skills (preparedness to communicate with customers and technicians)
• Preparedness to work US office hours
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners
  
  

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.