Insights Manager
GCash
Date: 4 days ago
City: Manila
Contract type: Full time
Insights Manager
Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Voice of the Customer Program Management
Data Collection and Analysis
Actionable Insights and Reporting
Cross-Functional Collaboration
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Job ID R0000014631
Voice of the Customer Program Management
- Develops and implements a comprehensive Voice of the Customer program to gather, analyze, and report on customer feedback.
- Ensures that VoC initiatives are aligned with the organization's strategic goals and customer experience objectives.
Data Collection and Analysis
- Designs and manages surveys and other methods to collect customer feedback across various channels.
- Analyzes data to identify key trends, pain points, and opportunities for improvement.
Actionable Insights and Reporting
- Transforms customer feedback into actionable insights and recommendations for improving products, services, and customer interactions.
- Prepares and presents detailed reports to internal and external stakeholders, highlighting key findings and strategic implications.
Cross-Functional Collaboration
- Facilitates cross-departmental initiatives to address customer feedback and enhance the overall customer experience.
- Engages with internal and external stakeholders to promote the importance and value of the Voice of the Customer program.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Job ID R0000014631
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