Inside Sales Representative - Client: Nutraceutical Ingredients

Department: Boutique Client

Location: Philippines

Compensation: $7.00 / hour

Description

About the Client
A leading supplier of natural ingredients with over 25 years of industry expertise, specializing in bulk nutraceutical ingredients sourced from South America and beyond. This established B2B company serves manufacturers, distributors, and wholesalers worldwide, maintaining rigorous quality standards through comprehensive testing protocols and industry certifications. They are recognized members of prestigious associations including AHPA, BBB, IFT, and NPA.

Why this role exists
This position plays a crucial role in expanding our client's market presence and maintaining strong B2B relationships in the nutraceutical ingredients industry. The Inside Sales Representative will serve as the primary point of contact for both existing and potential clients, managing the full sales cycle from initial contact through order fulfillment while ensuring adherence to the company's high-quality standards and customer service excellence.

The Impact you’ll make

Client Relationship Management

• Respond professionally to client inquiries via email, phone, and fax


• Process and facilitate documentation requests


• Maintain detailed records of all customer interactions in CRM


• Review and ensure documentation meets client needs


• Follow up with lapsed customers weekly

Sales Development

• Execute strategic cold-calling campaigns to potential clients


• Provide accurate price quotations using company pricing tools


• Follow the mandatory 3-step quotation follow-up process (1st email, 2nd email, phone call)


• Meet or exceed weekly sales and opportunity quotas


• Enter all quotations in the Order Entry System

Order Management

• Process and verify purchase orders according to customer specifications


• Request and coordinate sample requests from the production team


• Create and maintain automated tasks/reminders using Insightly & Google Calendar


• Maintain accurate electronic records of all transactions


• Resolve order issues in collaboration with management

Performance Tracking

• Participate in Monday account representative meetings


• Complete Friday reviews of quota, incident, and performance logs


• Monitor and track opportunities entered in CRM


• Review RingCentral call logs weekly


• Document all client interactions in Insightly CRM

Skills, Knowledge and Expertise

Required:

• Minimum 2 years of B2B inside sales experience


• Proven track record of meeting sales quotas


• Experience with CRM systems and sales tracking tools


• Proficiency with order entry systems


• Experience with RingCentral or similar phone systems


• Strong documentation and data entry accuracy


• Proficiency with Google Workspace (Gmail, Docs, Sheets)


• WFH Set-Up:
  
  
  
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  
  
  • Internet speed of at least 40MBPS
  
  
  • Headset with an extended mic that has noise cancellation and a webcam
  
  
  • Back-up computer and internet connection
  
  
  • Quiet, dedicated workspace at home
  
  
  
  
  
  

Your Superpowers:

Technical Skills:

• CRM management (Insightly preferred)


• RingCentral proficiency


• Order Entry System expertise


• Google Workspace proficiency


• Automated task management


• Strong written and verbal communication


• Data entry accuracy and attention to detail


• Multi-tasking and organization abilities

Soft Skills:

• Natural relationship builder


• Professional phone presence


• Problem-solving mindset


• Self-motivated and proactive


• Detail-oriented and organized

You should apply if…

• You thrive in a metrics-driven sales environment


• You enjoy building long-term B2B relationships


• You're passionate about natural products and ingredients


• You take pride in maintaining accurate records


• You're comfortable with both routine tasks and creative problem-solving


• You value quality and attention to detail in your work

What to expect...


Work Setup:

• Remote position


• Must have a reliable internet connection and a quiet workspace


• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• Monday to Friday from 8 AM to 5 PM EST (Eastern Standard Time)


• 40 hours per week

Compensation:

• $7 per hour


• No benefits package included

Benefits