Infra Tech Support Practitioner
Accenture in the Philippines
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to address technical challenges and enhance system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the monitoring and management of infrastructure to ensure optimal performance. - Engage in troubleshooting and resolving technical issues across various systems and applications. - Document and maintain records of support activities and resolutions for future reference. - Collaborate with cross-functional teams to implement improvements and upgrades to existing systems. - Provide training and support to end-users to enhance their understanding of the systems. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Monitoring. - Additional Good To Have Skills: Experience with Network Applications, Japanese Language. - Strong understanding of server and network management principles. - Experience with troubleshooting hardware and software issues. - Familiarity with operating system-level support across various platforms. - Ability to work effectively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Infrastructure Monitoring. - This position is based at our Cebu office. Minimum 1 year(s) of experience is required
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to address technical challenges and enhance system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the monitoring and management of infrastructure to ensure optimal performance. - Engage in troubleshooting and resolving technical issues across various systems and applications. - Document and maintain records of support activities and resolutions for future reference. - Collaborate with cross-functional teams to implement improvements and upgrades to existing systems. - Provide training and support to end-users to enhance their understanding of the systems. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Monitoring. - Additional Good To Have Skills: Experience with Network Applications, Japanese Language. - Strong understanding of server and network management principles. - Experience with troubleshooting hardware and software issues. - Familiarity with operating system-level support across various platforms. - Ability to work effectively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Infrastructure Monitoring. - This position is based at our Cebu office. Minimum 1 year(s) of experience is required
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
TypeScript Engineer (Blockchain)
VISEO,
Cebu City
10 hours ago
Core ResponsibilitiesBuild and enhance web applications using TypeScript, React, and Next.jsWork with the team to integrate blockchain functionality and smart contractsWrite clean, maintainable code following established best practicesHelp optimize application performance and implement security measuresContribute to technical documentation and specificationsParticipate in the software development lifecycleRequirements2+ years of professional software development experienceStrong proficiency in TypeScript and JavaScript fundamentalsExperience with React and...
Sales Development Ofiicer
General Milling Corporation,
Cebu City
1 day ago
Job Specifications Minimum Educational QualificationAt least a graduate of any four-year course, preferably a Bachelor's Degree in Business Administration major in Marketing and/or other related field ExperienceAt least 1-3 years of experience in sales, business development, or customer-facing rolesBasic FunctionsResponsible for generating and qualifying leads, developing new business opportunities, and supporting the sales team in achieving volume & revenue targets.Focuses...
Tax Strategy and Business Support Specialist
Aboitiz Foods,
Cebu City
2 days ago
Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.We are constantly improving and optimizing our processes by integrating the...
