Industry CSSC Order Management Team Representative

What is the Job all about?

As an Order Management Representative (Middle shift / Night Shift), you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various communication channels such as digital, telephone, email, live chat etc.

You will provide professional resolutions and advice on order management inquiries ranging from order entry to order status/ follow up to delivery within a timely manner based on defined processes. The team will operate directly with end customers.

This role will be based in Ortigas, Pasig City.

Your main responsibilities:

• Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging etc
• Create and optimize request tickets for own processing and enquiry transparency via internal operating system
• Follow up on pre-defined customer interactions within set SLA
• Convert official quotations to order and ensure accuracy of data input
• Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders
• Support customer order follow up enquiries, relating to confirmation, delivery status advice, proof of deliveries etc
• Create, delete, and maintain customer contact data within the operating system
• Participate in ad hoc tasks and projects as defined by leadership or line manager
  
  

Your background:

• Relevant Bachelor's degree in customer services or engineering
• Good knowledge and proven experience in order management, customer service, relevant administrative experience, organizational skills & accountability with the customer
• Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience
• Proficient in MS Office Application, SAP or CRM tools
• Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders
• Proficient in written and spoken English language
• Ability to work in different shifts including possible night shift and local public holidays (remuneration adjusted accordingly)
  
  

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.