Implementation Specialist I
RealPage, Inc.
Date: 3 weeks ago
City: Cebu City
Contract type: Full time

Overview
An Implementation Specialist I is accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients’ payment & insurance system is setup properly and meet client expectations. An Implementation Specialist I coordinates with the Implementation Consultants and other internal partners to initiate setup by gathering all document requirements and information to begin the implementation process for new and existing clients for setup and upgrades/updates.
Responsibilities
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees .
An Implementation Specialist I is accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients’ payment & insurance system is setup properly and meet client expectations. An Implementation Specialist I coordinates with the Implementation Consultants and other internal partners to initiate setup by gathering all document requirements and information to begin the implementation process for new and existing clients for setup and upgrades/updates.
Responsibilities
- Implement clients, clients’ properties and accounts following RealPage Payments & Insurance guidelines, and in accordance with client’s expectations.
- Maintain and update clients’ accounts as needed.
- Provides feedback to Implementation Consultants through the implementation process.
- Ensure client satisfaction and retention through timely solution delivery within client-defined timelines.
- Review orders and required documents for implementation for accuracy and then implement the solution in a much-prescribed manner according to guidelines and training.
- Work with the Implementation Consultant until activation and the payments & insurance system is already up and running.
- Remain engaged with the Implementation Consultant throughout the implementation process until activation.
- Interact/collaborate with Implementation Consultant & internal partners to successfully activate the Transactional Services products.
- Must be graduate of any four-year course. 1-2 years’ experience with account management, customer service for a software system.
- 1-2 years of experience in a merchant services or payments processing organization.
- General experience with managing merchant card, bank, and check processing services.
- Strong understanding of payments processing rules, regulations, and industry standards.
- Detail-oriented; Ability to learn and utilize new procedures and process quickly.
- Excellent communication and interpersonal skills.
- Experience with data entry with high attention to detail while handling highly sensitive information.
- Proficient in of Microsoft Office products such as Excel, Word, and Web Browsers.
- Demonstrated ability to develop, revise and use a database to enter and revise client information.
- Skilled at multi-tasking with the ability to prioritize key deliverables and work in fluid, fast-paced environment.
- High level of organizational skills.
- Strong analytical, mathematical, and reporting skills.
- Ability to work in a collaborative, flexible, team environment and meet aggressive timelines.
- Able to quickly analyze and troubleshoot problem/issues.
- Must be willing to work in a fixed night shift schedule.
- Must be flexible in terms of the work arrangements (Work on Site, Work from or Hybrid).
- Proficient knowledge of card-present and card-not-present payment processing and subscription-based revenue models.
- Knowledge of check scanning software, mobile wallets, and alternative payments.
- Experience with Salesforce or comfortable with quickly learning software that is critical to the success of this role.
- Solid understanding of all operational items related to merchant processing including fraud prevention.
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees .
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Manager
Dynata,
Cebu City
4 hours ago
ResponsibilitiesMaintains full project ownership in delivering market research projects from commissioning to invoice.Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment.Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services.Ensures project task activities are completed through personal production, internal...

Python (Programming Language)
Accenture in the Philippines,
Cebu City
4 days ago
We are seeking an experienced AI/ML Developer to design and deliver intelligent, data-driven solutions that power business decision-making. The ideal candidate has strong Python skills and deep knowledge in building and deploying AI/ML models, especially those based on Large Language Models (LLMs).Design and implement low-latency, high-availability, and scalable backend applications.Develop AI/ML frameworks to enable automated, intelligent business processes.Integrate server-side logic...

Head, VisMin Corporate Sales
East West Banking Corporation,
Cebu City
1 week ago
About The JobLocation: CebuCorporate Title: Senior Manager to Assistant Vice PresidentWork Arrangement: HybridOur Consumer Lending Cluster is looking for an experienced and driven professional to join us in Cebu in the role of Head, VisMin Corporate Sales.In this role, you will lead a dynamic team of EastWest Bankers across Visayas and Mindanao, managing the Consumer Lending referrals of corporate entities...
