Implementation Specialist

Who are Benefex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Autonomy: manage your own workload and decide how to deliver your work
• Customer ownership: developing meaningful relationships to achieve project success together
• Progression: clear progression path to Senior Consultant
• Learning: develop customer facing, critical thinking and technical skills
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Great Benefits

Salary ₱40,000-50,000 + ₱5,000 allowances

Office based during probation than a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs

25 days paid vacation leave + 7 days paid sick leave

Your birthday off

Two half day wellbeing days

HMO and Dental Coverage for you

Life assurance

Referral bonus

Role Overview

As an Platform Delivery Consultant (a.k.a Implementation Specialist) you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations. You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.

Responsibilities

• Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
• Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
• Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
• Configure OneHub to meet customer requirements.
• Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
• Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
• Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
• Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
• Ensures project collateral and tracking measures are accurate at all times.
• Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

What are we looking for?

• Technical proficiency. Evidence of an interest in technology (current role, self-study, education) with the ability to programme in one language (C# / SQL knowledge would be preferred)
• Experience working in a customer facing role (customer service, technical support, implementation etc)
• Project management. Basic skills in project coordination/management of multiple tasks/projects,
• A logical thinker.
• Detail orientated, quality driven and a meticulous planner.
• Effective communicator: comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
• Ability to skilfully navigate difficult conversations with fairness and empathy.
• Team player.
• Problem solver.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.