Implementation Manager

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier

.Every day we challenge ourselves to do better, and we encourage each other to do the same

.
We off

erBy Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and location

s.
JOB SUMM

ARY
The Implementation Manager is responsible for overseeing and managing the successful transition of projects, services, or processes from one operational state to another. This includes transitioning new clients, service expansion, implementing new business processes, and ensuring seamless knowledge transfer while minimizing risks and disruptions. The role requires strong project management, operations acumen, stakeholder coordination, and problem-solving ski

lls.
DUTIES AND RESPONSIBIL

ITIES
Transition and Planning Mana

• gementDevelops and executes transition plans, timelines, and miles
• tones.Ensures a smooth transfer of knowledge, processes, and responsibilities from existing to new operational
• teams.Identifies potential risks and implement mitigation strat
• egies.Tracks progress and report transition status to stakeho

lders.
Stakeholder Coord

• inationCollaborates with internal and external stakeholders, including clients, leadership, and operational
• teams.Conducts regular meetings and updates to align on transition progress and expect
• ations.Addresses concerns and ensure seamless communication between

teams.
Process Documentation & Knowledge

• TransferDocuments workflows, policies, and procedures for new or transitioned pr
• ocesses.Ensures effective knowledge transfer through training sessions, workshops, and
• manuals.Supports teams in adapting to new ways of working and resolving operational cha

llenges.
Risk Management & Issue R

• esolutionProactively identifies transition risks and develops contingen
• cy plans.Monitors key performance indicators (KPIs) to measure transition
• success.Troubleshoots issues that arise during transition and provide quick res

olutions.
Performance & Continuous I

• mprovementAnalyzes post-transition performance and identifies areas for im
• provement.Gathers feedback from stakeholders to refine transition meth
• odologies.Implements best practices and lessons learned for future t

ransitions
ACC

• OUNTABILITY
  Transition planning and execution. Defines clear transition timelines, milestones, and
• deliverablesStakeholder management. Collaborates with internal and external stakeholders, including leadership, clients, and cross-functional teams. Communicates transition plans, progress, and risks effectively. Manages expectations and ensure stakeho
• lder buy-in.Risk and issue management. Identifies potential risks and implement mitigation strategies. Resolves challenges that arise during the transition process. Monitors and tracks key performance indicators (KPIs) to measure transit
• ion success.Knowledge transfer and training. Ensures proper documentation of processes and workflows. Facilitates training and knowledge transfer sessions for teams. Supports employees in adapting to new roles, tools, or
• structures.Cost and resource management. Ensures transitions are executed within the approved budget. Optimizes resource allocation to maintain efficiency and cost-effectiveness. Monitors financial impacts and report cost variances a
• s necessary.Compliance and governance. Ensures all transition activities adhere to company policies, industry regulations, and contractual obligations. Maintains transparency and accountability throughout the transit
• ion process.Continuous improvement and post-transition support. Conducts post-transition evaluations to assess performance and identify improvement areas. Gathers feedback from stakeholders to refine transition methodologies. Implements best practices for future

transitions.
Q

• UALIFICATIONS
  Bachelor’s degree in Business Administration, Project Management, or a
• related field.At least 3 years of experience in warehouse, distribution and/or transportation management, or at least 3 years in transition management, project management, or a
• similar role.Strong project management and organiza
• tional skills.Excellent communication and stakeholder managem
• ent abilities.Problem-solving and risk managem
• ent expertise.Ability to work under pressure and manage multiple transitions s
• imultaneously.Proficiency in MS Office, project management tools (e.g
• . MS Project).Knowledge of ITIL, Six Sigma, or change management framework

s (preferred).
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega

l requirements.
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