Implementation Consultant II

RealPage, Inc.


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Summary

RealPage Implementation Consultant II is responsible for working across multiple product teams to implement LOFT end-to-end solutions for customers. This includes reviewing add-on orders, analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the products or services they are delivering.

Primary Responsibilities

  • Implementation of Front Office - LOFT solutions for property management companies.
  • Coordination of RealPage services including data conversion and training.
  • Deliver on-time implementations for add-on orders, per agreement with customer.
  • Assist client in determining best practices for setup and configuration to achieve client’s desired result.
  • Accurately forecast activations of add-on orders and update backlog on a weekly basis.
  • Support clients through the implementation process to achieve a high level of client satisfaction.
  • Perform system setup and configuration ensuring accuracy of data and multi system integrations.
  • Maintain advanced knowledge of each product for which they are responsible.
  • Identify and assist development with resolution and enhancements to workflow, scripts, or system defects.
  • Perform testing on new workflow, scripts, or solutions prior to implementation.


Required Knowledge/Skills/Abilities

  • Graduate of any four-year course related to IT or software.
  • Advanced knowledge of Microsoft Office products, Digital Marketing and Graphic Design.
  • With background using photoshop, Sharepoint and Salesforce
  • Software and/or multifamily property management experience preferred.
  • Outstanding verbal and written communication skills; excellent presentation skills.
  • Must possess good organization and time management skills.
  • Able to work with little supervision but knowing when to escalate problems.
  • Flexible, detailed, and able to successfully accept change.
  • Strong customer service and organizational skills required.
  • Must be willing to work in a fixed night shift schedule.
  • Must be flexible in terms of work arrangement (WFH, WIO or Hybrid setup).

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