Implementation Analyst, Process Improvement

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Client Services Service Operations Excellence (Implementations) team develops implementation insights and drives coordination for strategic initiatives, ensuring standardization and alignment across regional implementation teams. We are seeking an Implementation Analyst to lead key initiatives within the team by partnering with various stakeholders across the organization. This role involves collaboration with numerous teams to uncover process opportunities within the implementations organization and program management to document the agreed upon solutions and their rollout.

The ideal candidate will be a self-starter with project management experience, an analytical and strategic thinker with excellent communication skills and a strong interest in how results are developed and delivered. S/he will possess a unique combination of problem-solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 5 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Assist in the development, management, and tracking of metrics and KPIs.
• Produce reports, perform analysis, and provide recommendations based on findings.
• Help update, manage, and track global process and policy documents.
• Conduct quantitative and qualitative analyses to translate large data sets into actionable insights.
• Support cross-regional coordination and execution of projects and strategic initiatives.
• Create presentations that highlight insights in innovative and creative ways for leadership and the broader Client Services team.
• Gain familiarity with digital payment technologies and the payments ecosystem.
• Engage with multiple stakeholders to develop effective solutions that address user needs
• Evaluate existing processes and tools and recommend improvements and new solutions (both buy and build) to enhance the product lifecycle and client onboarding/implementation experience
• Work with partners to conduct user research and determine scope and business requirements for standardization, new processes and enhancements
• Collaborate with cross-functional business, product, technology, client services, commercialization and other teams to design, build, and deliver best-in-class tools, both internally and externally
• Support ongoing management of existing capabilities, managing enhancement requests, product roadmap, and user acceptance testing
• Create and execute internal and external communications and training strategies to simplify onboarding and drive engagement
• Collaborate with cross-functional internal Visa teams to define and execute a cohesive strategy related to a specific product or feature
• Provide training (and share knowledge) to internal and/or cross-functional teams, as applicable.
• Contribute to department processes and procedures.

Preferred Qualifications

• 6 or more years of work experience or more than 7 years of work experience with an Advanced Degree (e.g. Masters, MBA, MD)
• 1-2 years of direct Visa experience is preferred
• Experience using standard MS Office tools, e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.
• Proficiency/experienced in data visualization and business intelligence tools such as Tableau and Power BI.
• Experience and/or knowledgeable with Automation Tools like Power Automate.
• Familiarity with Generative AI (GenAI) technologies and their applications.
• Knowledge of other relevant software and programs that enhance productivity and efficiency.
• Customer-oriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs
• Prior process improvement or project management experience
• Ability to explain complex business and technical concepts to broad audiences in an approachable way
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
• Ability to influence, negotiate and drive results, ensuring that timelines are adhered to and any risks to the project are called out early
• Ability to manage multiple projects and workstreams effectively
• Embrace change and ambiguity in an ecosystem that is rapidly evolving
• Strong communication skills, including oral, written, and presentation skills.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines
  
  

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.