Implementation Analyst II

Summary

The Implementation Analyst II manage the initial implementation of software setup of new and existing client properties for Renter Engagement Solutions Services as well as provides fact-based implementation guidance to ensure successful transfer of information. Using established procedures, the IA is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional customer service, project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate departments to ensure a positive client implementation experience.

Primary Responsibilities

• Implementation for one or more products for small to midsize property management companies.
• Coordination of RealPage services including data conversion and training.
• Creating of logo and completing web design task
• Deliver on-time implementations, per agreement with customer.
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Identify and escalate to your leader, issues or risks to assigned implementations.
• Review client business practices and confirm data is converted in a way that best utilizes RealPage products.
• Review complex orders to confirm that all services being provided have been properly requested.
• Perform quality review of the work produced by teammates to ensure it meets department quality standards.
• Meet strict deadlines and manage multiple projects within a short time frame.
• Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.
• Notify management of any complications, missing data or system defects that might delay the implementation
• Identify and assist with providing detail for resolution and enhancements to workflow, scripts, or system defects.
• Keep management informed of ideas to improve processes or procedures.
• Review, analyze, and provide feedback on the audit results.
  
  
  

Required Knowledge/Skills/Abilities

• Graduate of any four-year course related to IT or software.
• With 3 years work experience in Digital Marketing, SEO and Graphic Designing
• With background using photoshop, SharePoint and Salesforce
• Technology/SaaS, Marketing/Digital Advertising and/or Property Management experience
• Outstanding verbal and written communication skills
• Must possess good organization and time management skills.
• Able to work with little supervision but knowing when to escalate problems.
• Completing multiple tasks within desired timelines; excellent project management skills
• Flexible, detailed, and able to successfully accept change.
• Demonstrated ability to work effectively with customers during high-pressure situations.
• Strong customer service and organizational skills required.
• Must be willing to work in a fixed night shift schedule.
• Must be flexible in terms of work arrangement (WFH, WIO or Hybrid setup)